Customer Service / Administration / Clerical / Retail
Resume:
Sherrie Matlock
Appleton, MN *6208
********.****@*****.***
Availability
I am available Sunday through Saturday including holidays, mornings and evenings. I live in the Central time zone, however, I am available to work with in any time zone.
Objective
Full time/Part time employment (preferably ongoing) - working in either data entry, customer service, manager/supervisor, virtual assistant, secretarial, administrative, transcription, book keeping, financial, accounting, seo, link building, online or off line research, editing or any other similar jobs.
Education
Three years Business Administrative Management with Accounting, Rasmussen College, 2013 - currently enrolled
Focus: To achieve Bachelors Degree
One year Business Secretarial education, Brainerd Vocational College, 1991 - 1992
Focus: Business Machines, Computers, Accounting and other related skills.
Completed K-12 grade. Graduated at Brainerd Senior High, 1991
Focus: General classes as well as business related.
Work Experience
Microsoft Office Expert, Business Support Specialist, Virtual Assistant and CSR
Upwork.com
Supervisor: Worked with different companies
Data entry, live chat, help desk, blogging, posting press releases, marketing, scheduling, and other projects closely related tasks.
Worked part-time from January 2010 - Still actively working
$13.33/hour
Profile Link: https://www.upwork.com/o/profiles/users/_~01eedacd0cb9db6f5c/
Personal Assistant
balancewealth.ning.com and balancewealthradio.com
Supervisor: Coretta Fraser
Data entry, blogging, posting press releases, editing ebooks and other projects closely related to marketing and her sites.
Worked part-time from March 2009 - January 2010 $8/hour
Helpdesk / Personal Assistant
fcoder.com and PhotoMix.com
Supervisor: Laisan Shafikova
Helpdesk/support desk, data entry, customer service, blogging, and other closely related projects.
Worked part-time from March 2008 - November 2009
$7.50/hour
Helpdesk / CSR
Revolution Tilt
Supervisor: Michelle Mcphearson
Helpdesk/csr, data entry, customer service and other closely related projects.
Worked part-time from November 2007 - November 2009
$7/hour
Support Staff
Simdynasty.com
Supervisor: Tyson Lowery
Customer service and other closely related projects.
Worked part-time from November 2007 - November 2009
$10/hour
Bakery Assistant
Cakes by Design
Supervisor: Laura Lenk
Customer Service, Food Prep, Baking, Cleanup.
May 2007 - August 2008
Helpdesk - Customer Service
Xodo Inc.
Supervisor: Cody Moya
Online and phone customer service, helpdesk, data entry, seo, link building, sales, marketing, and other closely related projects.
Worked part-time from July 2006 - November 2007
$5/hour and by project
Independent Xango Distributor
Market the Xango mangosteen juice as well as sign up new distributors.
http://www.mymangosteen.com/BeFree
http://www.mangosteennyou.info
January 2005 - January 2008 (not actively working this anymore)
Virtual assistant
HTBC Inc.
Supervisor: Mia Anders
Work freelance on various projects like: data entry, seo, link building, sales, marketing, customer service and other closely related projects.
Worked part-time from September 1999 - July 2006
$6/hour and by project
Jewelry / Cosmetic Specialist / Customer Service
Target
Supervisor: Pam Winterfeldt
October 1995 - September 1999
Dining Room Staff Member
Madden’s Resort on Gull
Supervisor: Terri Dole
Worked full season from April 1995 - October 1995
Evening Supervisor / Customer Service
Kids Quest - Grand Casino
Supervisor - Bev Sharp
June 1992 - March 1995
Cashier - Customer Service
Ace Hardware
Supervisor - Jon Flatten
July 1989 - June 1992
Other Experience
Customer service - I am able to work well with customers in person, online or over the phone. I work with the customer to secure their needs and work to understand and secure any problems they may have.
I believe in the 3 F policy:
F - Fast: Answer a client as quickly as possible.
F - Fun: Have fun when dealing with clients - People are wonderful. If you don't like what you do the clients will know.
F - Friendly: Be friendly no matter what the situation is. Good customer service can handle any kind of problem with a smile.
Food Service - I have experience in the food service area. I have volunteered my time and worked part-time for Cakes by Design (Brainerd, MN) duties included: decorating, baking cakes, cookies and cupcakes, clean up, prep and customer service. I have also worked as a dining room staff member at Madden's Resort duties included: hostess, waitress, setup, clean up, prep and customer service. I understand the importants of cleanliness, promptness and all that is needed to give the best service to the customer.
Manager/Supervisor - I have experience in being a supervisor. I was promoted while working at Kids Quest to an evening supervisor. Duties included: manage money, closing the store, supervise staff members and other duties. I also had some supervisor experience while working at Target. I trained in several staff members as well as gave them their duties for the day. Trained in a couple managers as well. I am a very understanding person and know how to handle sticky situations. Staying calm and being stern yet friendly work well when dealing with employees as well as customers.
Child Care Provider - I am very knowledgeable when it comes to child care. I able to communicate well with children from age: newborn to school-age. I aim to learn all the wants and needs of each child I work with and give them all the attention and love they need to keep them feeling safe and happy.
I have experience working in these fields as well: data entry, marketing, sales, customer service, virtual assistant, secretarial, transcription, book keeping, financial, accounting, seo, personal assistant, link building, blogging, bookmarking, squidoo pages, site and article submission, online or off line research, editing or any other similar jobs.
I have:
Advanced knowledge of Microsoft Word, Excel, Outlook.
Advanced knowledge of Windows XP.
Advanced knowledge of Internet research, browsers, email and FTP.
Advanced knowledge of Internet auction.
Ability to learn quickly and complete projects in an accurate and timely fashion.
Able to handle large volumes of work.
Executive Support - have 4 years experience
Contact Management - over 9 years experience
Calendar Management - over 9 years experience
Research Projects - 8 years experience
Data collection - 8 years experience
Updating Blogs - 4 years experience
Data-entry - over 9 years experience
Document Conversion - 3 years experience
Submit articles to press release sites - 2 years experience
Posting Ads to Craigslist, back pages etc. - 3 year experience
MS Word, excel - I use both daily so I am very familiar with them.
Camtasia - Have used a few times for a client for making tutorials
FTP - I am familiar with this I have used this many times for projects as well as for my own website
Html - I am at the beginner stage for html but am in the process of further educating myself.
Google docs - Use daily.
Support Desk (CSR) - I have worked with 4 different kinds of support desks. 5 years experience
Transcription - 3 years of experience
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