Customer Service Sales

GINNY IRVING

*** ****** *****

Innisfil, ON. L*S 2H6

705-***-****- Home

705-***-****- Cell

*********@******.***

PROFILE

Graduate of 2 year Travel and Tourism diploma program

Over ten years experience in the customer service, tourism and hospitality industry

Emphasis on quality, professionalism and interpersonal skills to effectively resolve issues within a fast paced environment

Flexible, approachable and a strong team player who is capable in taking the initiative, work independently and exceed client expectations

Computer literate, knowledge of MS Windows and Office

Experience in updating client records and preparing payments

Quality control while multitasking, answering inquiries and work independently

Continuous learning and growth

RELEVANT EXPERIENCE

CUSTOMER SERVICE

Responding to client inquires via frontline, email and telephone

Promptly responded and multi-tasked, answer inquiries and courteously relayed and recorded relevant client information

Printing, processing, entering data and updating client information

Process and prepare invoices under guidelines/procedures

Research and verify client information is correct

Experience in processing payments, refunds and invoice inquiries

Investigated and resolved customer complaints and concerns resulting in a speedy resolution

Managed client needs through strict implementation of customer records to achieve increased satisfaction and client relations

OFFICE ADMINISTRATION

Processed and supplied Senior management and staff with information relating to their needs

Administered general office duties including: data entry, filing, faxing, mail distribution and sorting, greeting and directing customers, general correspondence, internet browser, email and arranging couriers

Effectively handled high volume phone system maintaining company standards and procedures

Entrusted with clients personal and confidential information and complied with the

Privacy Act Policy

Supported and provided backup to other staff to meet departmental and customer needs

Researched accounting reconciliations and prepared weekly activity reports

Streamlined administration through an electronic calendar and monitoring client appointments

SALES

Achieved the 1.25m annual sales target annually over a 12 year period resulting in bonuses based on performance, phone quotas and customer satisfaction

Met sales target of 2600 customer transactions annually

Promote sales to achieve maximum profit

Reduced office expenses through reduction in errors

Succeeded in maintaining office targets and standards when processing customer phone calls to reduce call answer and wait time

CAREER HISTORY

Customer Service Representative/Air Specialist

Egencia/Expedia Meetings and Incentives-

Mississauga, ON.

Feb 09-Present

Client Care Representative-Telus Mobility

Barrie, ON.

Jul 08- Feb 09

Documentation Control Coordinator/QA Associate- Southmedic

Contract position

Barrie, ON.

Dec 07- Mar 08

EDUCATION/TRAINING/INTERESTS

Mastery Computer Certificate Program

Simcoe County District Board of Education

Barrie, Ontario

Diploma, Travel and Tourism - Humber College Institute of Technology

Rexdale, Ontario

Training:

The Great Call Experience

Exceeding Customer Expectations

Building on Your Abilities

Quest for Quality

Know Metro Toronto

Know Me, Know My Customer

Website Know How

Golf , cycling, fishing

Contact this candidate