Operations Manager

DeMario Hopkins

*** ****** ********

Riverdale, GA 30274

Phone: 404-***-****

Email: *************@*****.***

Objective:

Seeking a position in management with a stable company that will allow me to utilize my proven professional experience and abilities in operations.

Qualifications:

• Twelve years of experience in the Transportation/Warehousing industry in an operations, leadership and management role with a Fortune 500 company.

• 11 x award winner in Production management and Operation experience.

• Effective communication, coaching and counseling.

• Superior interpersonal skills.

• Able to work in a remote location, taking self initiative without requiring immediate local supervision.

• Knowledge of all practical areas of transportation operations.

• The ability to multi-task to complete daily tasks timely and efficiently.

• Understanding of labor laws such as FMLA, and Affirmative Action.

• Managing cost effective ways of completing daily tasks in an operation.

• Maintaining a positive work environment and building relationships with internal and external shareholders.

• Completing tasks involving hiring, coaching, and developing a diverse staff.

• Working in a high paced operation while maintaining an acute eye for detail and precision.

• Situational manager, team builder and timely decision maker.

• Effective listening skills to allow every alternative resolution to be presented when dealing with numerous situations.

• The ability to identify problems quickly while implementing an expeditious solution.

Work Experience:

Operations Manager II 1999-Nov 2011

FedEx Ground Ellenwood, GA

• Oversee the frontline managers in day-to-day operations and hold them accountable for their area of responsibility and direct reports.

• Responsible for managing and implementing processes to ensure quality in the shipping, receiving, and processing of packages.

• Provide direct communication and reports to upper management as it relates to service and productivity.

• Promote corporate initiatives regarding quality, service, safety and productivity.

• Manage dock hours by verifying system hours against direct report rosters.

• Interview, train, discipline, schedule, and develop direct reports and dock employees.

• Ensure operational compliance with all federal, state, and local regulatory agencies.

• Manage hazardous material processing and safety compliance according to OSHA and company guidelines.

• Weekly audit of multiple files and reports to ensure company standard is meet.

• Perform monthly and annual performance reviews of direct reports.

• Perform quarterly presentations of building results with all staff members to identify successes and areas of opportunity within the operation.

• Perform equipment inventory by reviewing daily logs such as yard checks and dock walks to ensure accuracy.

• Review shipping documents before loads are dispatched to ensure all inbound and outbound packages due for service have been unloaded and loaded properly.

Sales Consultant, 2005 to Present

Best Buy Lithonia, GA

• Exceed customer expectations by locating hard to find items and recommend alternative options to meet their individual needs.

• Establish trust to create and build long term relationships with customers.

• Develop, communicate, and maintain strong up to date knowledge of all products, accessories, plans, and service features.

• Assist customers by answering technical questions about products to discover total solution to meet customer needs.

• Handle all aspects of sales including completing customer contracts, warranties and receiving customer payments in the form of cash, credit card or check transactions.

• Create and verify retail ordering documents to ensure accuracy and optimize customer satisfaction.

Education:

Business Management, 2000

Georgia Perimeter College, Clarkston, GA

Certifications and Awards

• First Aid Certification

• Select Interview Training

• Leadership Principles I and II

• Hub Operations Training

• Quality Award Winner, FedEx Ground, 2007

• Service Manager of the Year, FedEx Ground, 2007

• Service Manager of the Year, FedEx Ground, 2004

• Team Player Award, FedEx Ground, 2003

References Available Upon Request

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