Manager Training
Resume:
Leigh-Anne M. Vandenburgh
Columbus, OH 43085
************@*******.***
Experience
Technical Writer (Consultant), Ohio Department of Taxation via Menya, Columbus, OH (8/10 – Present)
• Work with Database Administrators to document all database implementations.
• Work on devising install and configuration manuals for Oracle, DB2 and SQL databases.
• Work on documentation for Tivoli Workload Scheduler, Tivoli Storage Manager, Doc1, EngageOne, FileNet, WebSphere and ETM servers in order to maintain consistency regarding maintenance schedules, configurations and installations.
• Work on Disaster Recovery and Backup how-to manuals.
Lead Technical Writer (Consultant), Alliance Data Systems, Inc. via Measurable Results, Columbus, OH (6/10 – 8/10)
• Worked with Subject Matter Experts (SMEs) to gain insight into changes that occurred with the CARD Act and July Z and AA regulations.
• Wrote documents that supplement each process change necessary due to new regulations for use in auditor reviews.
• Edited documents to be used for auditing purposes.
Lead Technical Editor/Instructional Designer (Consultant), Limitedbrands via Measurable Results, Columbus, OH (9/07 – 7/09)
• Edited training materials, including outlines, concept decks, storyboards, eLearning, job aids, work instructions and exercises.
• Devised writing standards and guidelines that were organized and maintained in a manual for content specialists, instructional designers and subject matter experts to follow while developing training materials.
• Wrote training materials, including storyboards for development into e-Learning materials and concept decks by contacting Subject Matter Experts.
• Loaded software and developed process steps for concept decks and job aids to be used in training.
• Worked closely with Team Leads to ensure material readiness with complex and shifting deadlines.
• Connected with SMEs to ensure materials contained latest changes to software and processes/procedures.
• Maintained an online materials repository (Sharepoint).
• Worked with Business Managers to ensure employees were correctly role mapped.
• Maintained a Role Mapping database that also aligned with Security Roles.
• Worked in the Learning Manager System to ensure course schedules up-to-date and enrollment complete.
• Worked in the Learning Manager System to provide reports of attendance, assessment scores and evaluations to Executive Management.
• Ensured timely publishing and printing of training materials to several countries.
Technical Writer/Network Administrator, Delta Energy via Great Northern Consulting Services, Columbus, OH (5/07 – 9/07)
– Spent 50% of time working on completing an IT manual; 50% of time performing IT responsibilities.
• Developed style sheets, standards and templates to construct an install guide.
• Converted emails, text files and word documents into one cohesive install manual to allow for seamless training of network administrators on installs, maintenance and repairs of workstations and servers.
• Documented build and troubleshooting processes of desktops, laptops and servers.
• Documented failover processes of servers.
• Configured desktops, laptops and servers (Windows 2000/2003/XP environment).
Technical Writer/Systems Administrator II, Sybase (formerly New Era of Networks, Inc.), Greenwood Village, CO (5/03 – 5/07)
– Spent 75% of time documenting IT procedures; 25% of time performing IT responsibilities.
• Continually gathered IT processes from other staff members to maintain an up-to-date procedure manual.
• Developed style sheets to ensure continuity of procedure manual.
• Responsible for ensuring documented procedures were accurate, comprehensive, functional and complete.
• Maintained documentation of VMWare configuration/images.
• Maintained documentation of various Operating System installs, as well as software package installs.
• Ensured IT procedures were standardized throughout organization.
• Conformed NEON documentation to existing Sybase standards and templates.
• Configured desktops, laptops and servers (W2k/XP environment, W2003 servers).
Technical Writer/Systems Administrator, NEON (New Era of Networks, Inc.), Greenwood Village, CO (1/99 – 5/03)
– Spent 50% of time documenting IT procedures; 50% of time performing IT responsibilities.
• Developed style sheets that allowed for uniformity of materials across all IT documentation.
• Standardized and expanded existing documentation into procedure manual.
• Maintained documentation of processes related to Asset Management.
• Maintained documentation of build processes for desktops, servers and software.
• Configured desktops, laptops and servers (W2k/XP environment).
• Responsible for building and maintaining training facility.
Telco Engineer, Verio Inc, Englewood, CO (4/97 – 12/98)
• Maintained documentation of PBX and telephone switch.
• Documented phone and voicemail processes for users.
• Ordered and maintained T1s, ISDNs, PRIs, BRIs for Denver and Dallas offices.
• Performed moves, adds and changes on phone switch and PBX.
• Negotiated national contract for cellular phones with AT&T.
• Negotiated national contract for pagers with Skytel.
Writer, William M. Mercer, Inc., Denver, CO (12/95 – 4/97)
• Proofed and edited SPDs and RFPs.
• Designed and formatted proposals, presentations, brochures and training guides.
• Researched and wrote RFPs.
• Performed quality control of all documents before releases occurred.
Computer Skills
– Software experience includes: Microsoft Office Suite, Microsoft Access, VMWare, SharePoint, Active Directory, Veritas NetBackup, SumTotal Learning Manager System, InfoPak, Norton Ghost, Microsoft Project, FrameMaker+SGML, Microsoft Visio, RoboHelp, SnagIt, Lotus Notes, Blackberry, PeopleSoft, PalmPilot, CardScan, ArcServe, Adobe Acrobat, Microsoft Visual Studio, Microsoft SQL Server, Hummingbird Exceed, MKS Toolkit, UNIX, OrgPlus, Terranova, PCConsole.
– Operating Systems: Microsoft Vista, Microsoft XP, Windows 2000 (Professional and Server), Microsoft Server 2003, Windows NT 4.0, Windows 95, Windows 98.
– Phone switch and PBX experience: Definity G3Si, Intuity.
Education
Old Dominion University, Norfolk, Virginia
B.A. in English with a Minor in Journalism (August 1994)
B.S. in Criminal Justice with a Minor in Political Science (August 1994)
Training
– VMWare/ESX Server/Virtual Center Server; Windows 2000 Administration; NetBackup; NT 4.0 Administration; UNIX, Definity G3 telephone systems; Intuity voicemail systems; Tempo MB conference bridge; FonView
References available upon request.
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