Customer Service Manager

Objective

To utilize my potential to the fullest in contributing to the growth of the organization I am associated with and demonstrate the skills I have obtained from previous experiences in school as well as the industry.

Educational Qualifications

Stratford Business Institute (Online) Administrative Assistant, Currently Enrolled

Mar’jon School of Beauty Culture Cosmetology, Dec 2010

Bryant & Stratton Business Institute Word Processing, 1992 - 1993

Pembroke Jr.-Sr. High Local Diploma, June 1992

Computer Skills

Operating System: Windows.

Toolset: MS Office (2010) (Word, Excel, Powerpoint), MS Outlook.

Work Experience

Summit Educational Resources Receptionist/Clerical Aug 2011 – present

(Getzville/Hamburg, NY)

My position at Summit is a clerical position. Responsibilities here include assisting visitors and parents with their queries, using the fax and copy machine and answering phone calls as well as conducting data entry jobs, reviewing documents and scheduling student evaluations and sending reminder calls on a daily basis.

Amedisys Business Office Specialist Jan 2008 - Jan 2010

(Niagara Falls, NY)

Responsibilities at Amedisys were handling daily tasks of a receptionist as well as providing customer service. Also handled other non-clerical tasks of managing the inventory and conducting the ordering of medical supplies and did the data entry jobs on a daily basis.

SPS Receptionist/Buyer’s Assistant Aug 2007 - Dec 2007

(Niagara Falls, NY)

Worked on an assignment for a company called Sherwood Valve(currently not in operation). Held a clerical position for which responsibilities were conducting daily tasks of using the fax and copy machines, answering multiple phone line and providing customer service while managing the reception desk. Also managed the inventory and ordering of office supplies and followed up on different purchasing orders.

Secolink Settlement Services, LLC Loan Processor/Payoff Dept Mar 2003 - Feb 2007

(Amherst, NY)

Responsibilities for this company included processing recreational loans by gathering information from sellers, dealers and banks, sending out paperwork to the appropriate parties, receiving all signed documents and sending out cheques and wires, calling banks and credit unions to obtain payoffs for mortgages and HELOC.

Also sent paperwork to title and register in 49 states and to the US Coast Guard when boats were to be documented.

Noco Express Shops Cashier/Deli Manager/Assistant Manager/Store Manager Aug 96 - Jun 02

(Clarence, NY)

Started at Noco Express Shops as a cashier and within 6 years received several promotions which included from being the casher to being the Store Manager. My responsibilities included customer service, retailing, ordering supplies, conducting mini audits and data entry. Managed the hiring, training and termination of employees as well.

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