Administrative Assistant Customer Service

JANICE ORR

**** ******* *****, ****** ****, Illinois 60462

708-***-**** or 708-***-**** • *********@*********.***

EXECUTIVE ADMINISTRATIVE ASSISTANT

Highly driven, solutions-focused Executive Administrative Assistant with a comprehensive background in executive support, office operations management and administration, specializing in the financial industry. Calm demeanor in the face of difficulties; ability to manage multiple simultaneous projects while working under pressure in fast-paced, deadline-driven environments. Successfully builds and establishes key relationships with senior officials, executives, managers, staff and clients. Highly versatile; quickly adapts to new environments, responsibilities and technologies. Reputation for dedication, problem solving abilities, work ethic and decision-making skills. Areas of expertise include:

Critical Thinking • Computer Skills • Research • Verbal & Written Communications

Meeting & Event Planning • Interdepartmental & Customer Relations • Data Entry

Confidential/Sensitive Filing • Strategic Planning • Decision Making • Proofreading • Filing

PROFESSIONAL EXPERIENCE

Executive Administrative Assistant - THE CLEARING CORPORATION/ICE TRUST, LLC, Chicago, IL (2005-2009)

Maintained full accountability for delivering comprehensive and administrative support to the senior executive team. Proficiently managed high-volume phone, email and in-person communications, ensuring delivery of quality customer service in responding to inquiries and relaying detailed messages. Actively supported the CEO and executive management in critical decision-making and business planning initiatives by compiling and producing detailed reports. Effectively prioritized among multiple competing commitments, including:

•Schedule and coordinate onsite and offsite meetings

•Book complex travel arrangements and produce detailed itineraries

•Create and proofread professional correspondence

•Implement or update filing and organizational systems

•Act as the liaison, managing and filtering communication from executive staff members and

external contacts

•Coordinate large mailings

•Prepare expense reports and assist with maintaining budgets

Played a key role in supporting the HR department in the administration of payroll, maintenance of HRIS, personnel records and payroll records.

Diligently ensured that the corporate Governance Binder of significant corporate wide plans and policies for Board members and senior officers of the corporation was timely updated and revised.

Collaborated with the HR and Accounting departments in preparing and processing semi-monthly payroll for employee changes related to salary, personal information and deductions, as well as 401k contributions.

Administrative Assistant - ALLIED TUBE & CONDUIT, Harvey, IL (1994-2004)

Applied strategic planning, prioritization and project management skills toward consistently achieving critical deadlines while maintaining high quality standards. Successfully supported the Mechanical Division’s Senior Vice President, as well as secondary support for five Regional Managers.

Proficiently prepared several large-scale sales meetings and events for inside sales staff and agents, including coordination of ground transportation for national sales personnel.

Actively supported senior management in completing projects, administrative operations and scheduling to meet critical timelines, specifications and goals.

Career Note: Additional experience in positions of increasing responsibility for SAFETY-KLEEN CORPORATION.

PROFESSIONAL TRAINING & DEVELOPMENT

Coursework Required of Professionals in the Human Resource Field as Measured by the Society for Human Resource Management (SHRM) - DePaul University

Business Administration Curriculum - Illinois Central College

Microsoft Office Specialist Certification – Microtrain (in progress)

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