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Human Resources Customer Service

Duluth, Georgia, 30096, United States
May 25, 2010

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**** ******* ****** | Duluth, GA 30096 | H: 678-***-**** C: 678-***-**** |



Innovative and resourceful human resources professional with verifiable record of achievement in full-cycle recruitment, administration of human resources services, programs, and company-wide initiatives, and resolution of employee relations issues. Well versed in developing and implementing strategies to identify and attract highly qualified candidates, implementing behavioral interviewing techniques, and interpreting human resources policies and procedures. Successful in developing effective working relationships with management, employees, and business partners at all levels of the organization. Excellent communication, organizational, and time management skills with strong customer service orientation and the ability to manage multiple projects simultaneously. Additional strengths include:

Staff Recruitment & Retention Human Resources Administration

HR Program/Project Management Interview Consulting

Employee Relations New Hire Orientation


ERDAS, INC., Norcross, GA

Human Resources Specialist (2007 - 2008)

Oversaw U.S. recruitment and staffing activities for Erdas, a leader in the geospatial information market providing comprehensive solutions to meet the full spectrum of an organization’s requirements, transforming geospatial data into information useful for decision-making processes. Created job requisitions, posted open positions, and conducted preliminary telephone interviews. Identified and attracted a diversified pool of high-level information technology and mid-level professionals through networking, job fairs, referrals, and internet search tools such as JobFox, Monster, and Dice. Partnered with hiring managers to define interview strategies, initiate in-depth face-to-face interviews, determine most qualified candidates, and frame offer packages. Conducted reference check, new hire orientation, applicant tracking and EEO reporting, and managed I-9 process. Generated bi-weekly HR headcount reports utilizing Excel and ADP. Provided information, counseling and support to managers on performance management, staffing, and employee relations issues. Managed the internship process.

Select Achievements

* Implemented optimal recruitment and creative sourcing strategies that built a diverse candidate pipeline, increased the quality of candidates selected, and improved turnaround time by 20%.

* Established continuous relationships with internal clients and business partners across the organization, colleges and universities, staffing agencies, and professional associations.

* Achieved proper documentation and maintenance of records for EEO and affirmative action reporting requirements, confidentiality of employee information and files, and accuracy of headcount reports.


Human Resources Associate (2006 - 2007)

Executed recruitment efforts for exempt and non-exempt positions for Stiefel Laboratories, a world-leading specialized pharmaceutical company providing innovative dermatological solutions and products. Prepared and coordinated advertisements and position postings, screened résumés and applications, and conducted preliminary interviews to identify qualified candidates. Scheduled on-site interviews with managers and HR staff, performed background and reference checks, and verified education, credentials and eligibility to work in the United States. Generated offer letters, created new hire packets, and facilitated new hire orientation. Processed new hire and termination paperwork, salary adjustments, merit increases, and transfers utilizing Ultipro and Kronos. Collected data for EEO reporting, AAP maintenance, and applicant tracking. Interpreted human resources policies and procedures for managers and employees and acted as a resource for the day-to-day operations of the department.

* Assured quality of incoming and outgoing benefits and employee files and records for accuracy and completion.

* Consistently processed over 20 new hires on a monthly basis with accuracy and timely completion of paperwork and prompt notification to the appropriate departments.

LaTonya D. Williams, Page Two

H: 678-***-**** C: 678-***-**** |


Human Resources Assistant (2003 - 2006)

Fulfilled a broad range of HR functions for ADMS, a leading direct marketer of life, supplemental health, credit and specialty insurance products as well as fee-based programs, including recruitment, new hire orientation, program administration, employee training, and employee relations. Participated in recruitment efforts including internal and external job postings, screening résumés and applications, conducting initial phone interviews, and coordinating on-site interviews with hiring managers and team members. Coordinated background investigations and drug testing through Employment Background Investigations (EBI) and Concentra, credit and reference checks. Prepared offer letters and new hire packets, processed new hire and termination paperwork, and status changes. Conducted exit interviews, generated monthly headcount reports utilizing PeopleSoft and Excel, and maintained applicant tracking through SonicRecruit and ERecruitment. Administered performance management, suggestion and recognition systems, and referral, transportation, tuition reimbursement, and LOMA programs. Facilitated health fairs and company-wide training, and hired temporary staff upon request.

Select Achievements

* Successfully facilitated company-wide training such as The OZ Principle, Leadership Development, and “Who Moved My Cheese” for management staff and employees at various locations.

* Implemented policy and procedures for “ADMS Rock the Status Quo” Recognition and Suggestion Reward program for employees; recipient of several “You Rock” awards as well as administrator of the program for the Atlanta and Michigan divisions.


Human Resources Assistant/Georgia Personnel Temporary Service (2001 - 2002)

Directed new hire mentor program, compiled daily reports utilizing Access and Excel, and verified employment via STAR database. Supported HR staff with special projects and a complexity of administrative tasks.


IT Recruiter (1998 - 2000)

Selected by TRG, a proven leader in the employment services industry providing full service technical staffing and software services, permanent placement, corporate H/R out-sourcing and retained executive search efforts, to recruit the best qualified technical professionals for consulting and permanent placement opportunities through cold calling, networking, referrals, and job boards. Reviewed résumés, interviewed applicants to determine fit for openings, and provided information about the client company and job opportunity. Proposed qualified candidates to account managers, coached candidates on effective interviewing, counteroffers, and job transition throughout the interview process. Verified references, negotiated offers, closed candidates, and served as mediator between candidates and clients.

Select Achievements

* Acquired a major account and developed a strong business relationship with a major client; filled several openings within 30 days of establishing the account.


Georgia Southwestern State University – Bachelor of Science in Business Administration, Americus, GA (1997)

Career Directors International – Certification Employment Interview Consultant, Melbourne, FL (2007)

Gainesville State College – Human Resources Certificate Program, Gainesville, GA (2009)

Gwinnett Technical College – Microsoft Office Applications Professional, Lawrenceville, GA (March 2010)

Career Directors International – Certification Advanced Résumé Writer, Melbourne, FL (March 2010)


Word, Excel, PowerPoint, ADP, PeopleSoft, UltiPro, Cognos, Kronos, SonicRecruit, ERecruitment

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