Project Manager Customer Service
Resume:
ANTHONY J. BURKARDT
Wesley Chapel, Florida 33544 813-***-**** Home
813-***-**** Cell
http://www.linkedin.com/in/tonyburkardtprofile Profile
Retail Operations & Account Management Sales
PROFILE
Working directly with Corporate Headquarters I have created and implemented programs that reduced costs and increased sales at the store level with a combined Team effort. My ability to target and analyze customer service opportunities turned ideas into profits. I standardized guidelines, streamlined processes and aggressively drove the bottom line. As an innovative leader, I bring success to any challenge.
Viewed by my peers as a visionary, I thrive in a high-volume, fast-paced environment, delivering under rapidly changing competitive conditions. My expertise in retail store operations, along with my strong customer relation skills, adds value to the bottom line. I am seeking a challenging position in an organization where I can apply my knowledge and experiences as a team player and add value to the organization.
Strengths
Strong Interpersonal Skills Sales Oriented Retail Field Operations
Account Management Supervision and Management Process Improvement
Team Player Vendor Management Computer Skills
Cost Avoidance Relationship Management Self MOTIVATED
Technology Research & Development Cross Functional Leadership Customized Solutions
Professional Experience
• Created and maintained relationships with major super markets and drug chains, i.e. Safeway, Rite Aid, Kerr Drug, Winn Dixie, USA/ Mays Drugs, Discount Drug Mart.
• Participated in Category Management programs with Corporate Buyers and Business Development Managers
• I recruited, trained and managed 22 account Managers in 15 states.
• Project Manager for startup program, building Winn Dixie’s on-site photo department. (700 locations 100m in annual sales.)
• Developed programs for retail merchandise; electronics, cameras, batteries, film, frames, albums and digital media.
• Sold supplies, equipment, software and services to Super Market & Drug Chains.
• Presented and demonstrated equipment and software to Corporate Management
• Created power point presentation and excel spreadsheet for major retail accounts.
• I created and implemented annual marketing plans for retail.
• I created and executed department grand opening events for super markets and drug stores.
• Assisted in evaluating new equipment upgrades, reporting to senior management.
• I organized and implemented construction and installation of store fixtures and equipment.
• Designed fixtures with workflow to accomplish efficiencies and labor cost.
• Supervised development of training, Best Practices/Policies & Procedures for Account Managers and department Associates.
• Knowledgeable about multi functional self serve kiosk at retail as well as Digital signage applications.
• Project Development Manager for photo gifting kiosk and web application software.
Special Education:
Ohio Mechanical Inst.
Kodak Color Management course
Noritsu Lab Management Training
History:
N&M COMMUNICATIONS, RETAIL MARKETING & CONSULTING, TAMPA, FL. 2009 TO PRESENT
SONMAN, INC., Tampa,FL. 1997 to 2009
KONICA IMAGING USA, Tampa, FL 1994 to 1997
PHOTOGRAPHIC CONCEPTS, INC. Tampa, FL 1991 to 1994
PRINT TECHNOLOGY, INC., Marina Del Rey, CA 1988 to 1991
1 Hour Photo of Pompano, Pompano FL. 1985 to 1988
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