Professional Purchasing Specialist

Joe Bowers

**** ******* *******, ** ***** 713-***-**** **********@*****.***

EXPERIENCE

MEMORIAL HERMANN HEALTHCARE SYSTEM, HOUSTON, TX 09/2002 – 04/2012

Purchasing Specialist 2004 – 2012

Within 2 years of hire, I was promoted to the system front offices where my duties were

expanded to the bullet points listed below.

Use Lawson to issue PO's for parts and vendor services to maintain biomedical equipment

Use Lawson, MS Outlook, & communication with Biomed Engineers to confirm completion and/or receipt on open PO's

Use Lawson to post receipt, authorize payments, and complete PO's

Link service documentation within Planon Database to represent full and accurate maintenance history

Use Lawson, Planon, and Excel to research open PO's with vendors to confirm timely payments & resolutions

Build and maintain close professional relationships with vendors

Competent troubleshooting and problem solving for a wide variety of issues

Use Lawson & Planon to manage inventory of repair supplies and equipment

Responsible for payments on Cable subscription fees across system (including 9 hospitals)

Identify bed counts for processing payments to BMI & ASCAP to comply with music/intellectual property fee regulations

Ensure high power transmitters are properly licensed with the FCC and process radio license filing to avoid federal penalties

Ensure wireless medical telemetry devices are properly registered with ASHE/Comsearch (WMTS)

Customer Relations Management program (CRM). This program was implemented to improve interaction with field service engineers and end users. I was a facilitator and trainer for my group in the front office

Articulate at providing quality customer service and phone support

Conduct training of operators and co-workers onsite for various pieces of equipment (basic in-service on operation)

Dispatch coordination

Major accomplishments

Realized annual savings of over $1.2 million by identifying errors and duplicate billings

WMTS Registration of all telemetry devices across hospital system

Setup of annual and semi annual payments to BMI & ASCAP

Successful implementation of the customer service program

Electronic Technician III 2002 – 2004

Service repair and maintenance on Nurse Call Systems, Overhead Paging Systems, Television Distribution Systems, & Business Machines

Order parts and supplies to maintain above systems

Maintain a small inventory of necessary items and only order large ticket items when necessary

Do bi-annual battery backup replacements on the Nurse Call Systems

Major accomplishments

As a team, annual completion of Preventative Maintenance on above hospital systems

Maintain accurate & complete service history

Successful cross-training for Electronics team

Qualex/OSP, Houston, TX 05/2000 – 09/2002

Service Engineer

Field Service & maintenance on photolabs

Lanier Worldwide, Houston, TX 08/1998 – 05/2000

Customer Service Representative

Field Service & Maintenance on business machines

EDUCATION

10/2003 RESPONDER IV

Rauland-Borg Corp, Skokie, IL

07/2000 GREYTAG-FLEX

Qualex, Los Angeles, CA

05/2000 GREYTAG-740

Qualex, Hackensack, NJ

06/1990 Associate of Applied Science in Electronics ITT Technical Institute, Houston, TX

SKILLS

Microsoft Word, Excel

Microsoft Outlook

Windows 95/98/NT/ME/XP

Planon Database Research

Troubleshooting

Customer Service Management

Mechanical/Electro-mechanical repair

Lawson research

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