Project Manager Customer Service
Resume:
Gregory A. Capers
Gautier Ms. 39553
**********@*****.***
Professional Objective
To utilize my comprehensive technical experience and training to assist an organization in accomplishing its overall goals and objectives.
Offering a diverse background of experience, training and achievements in the following areas:
• Telecommunications/ Engineering • Network Analysis • Project Management • Field Service Engineering • Customer Service • Quality Control • Project Management • Policies & Procedures
Professional Profile
- Successful and comprehensive background of experience and training in technical positions, with emphasis on high level of quality control and efficient project management. - An experienced problem solver whose background ensures delivery of commitments and timetables to high quality standards. - Provided technical support to other departments including Network Engineering and Network Operations - Provided Technical Assistance and training for Technicians - Project planning on several occasions - Highly computer proficient including UNIX, Windows, experienced with Novel and MS DOS, MS Word, Excel, PowerPoint, Internet and numerous others.
Technical Expertise include:
WAN: SORNET, Frame Relay, Cisco, Proteon and ascend router configurations, Router, RIP protocols, OSPF, BPG and others. TCP/IP Addressing. Ascend TNT & 4000 dialup servers. Ascend/Cascade 9000 and 500 switches, MUX (several different brands), Channel Banks DS0, T1, T3, circuit installation and testing, Network monitoring tools and Cisco Works
Voice: Install wiring for PBX and key systems
LAN: Windows NT, TCP/IP, STMP, 10-Base-T, Token Ring, Bay stack and Cisco Ethernet switches
Wireless: Winman Air Data and installation of antennas for line of site and omni-directional
Power: UPS, DC power and AC wiring
Education
Cabling Business Institute, Dallas, TX - Certificate in Designing and Installing a Local Area Network (LAN), (9/98) Senior Level Communications School, Fort, Gordon, GA - Certificate of Completion, (7/96) Honolulu Community College, Honolulu, HI - Liberal Arts (2 years) U.S. Army Signal School, Fort Sill, OK - Advanced Individual Training (1 year), (2/90) Choctaw County High School, Butler, AL - Graduated, (June 1989)
Professional Experience
Northrop Grumman Ship Systems - Electrical/Electronics Test Engineer, (11/07 - Present) Perform test and operation of various electronics equipment and wiring. Research cable path and industry standards for completing equipment hookup.
Proficient with use of various test equipment including waveguide test set, osciliscope, volt meter, and optical site test equipment. Repair cable, connection and equipment issues. Groom circuits from end to end for completion to the Department of Defense standards.
Data Tec, Atlanta, Georgia - Technician, (5/03-01/06) • Perform safe and efficient installation of Vertical Network Phone systems. • Accountable for T-1 cutover, cabling and hardware systems.
Niagara Mohawk/National Grid, Syracuse, New York - Network Analyst, (9/00 - 1/02) • Monitored network of multiple circuits ranging from DS1 to DS3 as well as OC3/OC12 Sonet ring network. • Monitored and administered Harris wireless utilizing SDH1:N radios using Farscan for Windows. • Monitored Netview 6000 including all company network systems consisting of Cisco series routers, switches, hubs, sniffers, servers and power supplies by maintaining status checks via telnet session. • Initiated callout procedures for testing and turn-up of circuits with Verizon, Citizen, AT&T and other local telecommunication companies. • Implemented DNS entries into QIP and organized devices within appropriate subnet range. • Conducted after-hours help desk functions while assisting customers with issues concerning their NT workstation.
Gregory A. Capers Resume page 2
Professional Experience (Continued)
Niagara Mohawk/National Grid, cont. • Monitored entire network using CSIDS (Cisco System Intrusion Detection System) for intrusions or improper use of domain privileges. • Performed cross connect, TCON, disconnect, videoconference on Titan 532/5500 Dacs. • Monitored all site alarms via TMON and DPS terminal. • Conducted first and second level troubleshooting to determine equipment faults, subsequently relaying involved information and status to regional Supervisor for appropriate action. • Opened and tracked Tivoli problem records and updated any repairs or installation of new equipment/circuits to network. • Performed daily radio performance parameters and recorded evaluation of performance information using Avnet 1000. • Assisted VPN users with remote dial-up when problems occurred with secured access card.
PSINet, Troy, New York - Field Service Engineer, (10/99 - 9/00) • Utilized technical expertise to perform installation, repair and service of communications equipment, Cascade/Ascend, Frame Relay & ATM switches, Cisco routers, Mux, Channel banks, CSU/DSU, terminal servers, UPS, modems, LAN hardware, configuration, TCP/IP and wiring including Ethernet, Apple Talk and token ring, DS0, T1, T3 testing and troubleshooting, T-Berd and Fire-Berd test sets and more. • Tested and turned up switches and point-to-point circuits for customer sites as well as for PSINet infrastructure. • Initiated training, second level support and planning of installation and service of communications and network systems on PSINet global network infrastructure. • Provided technical support for other departments within company. Professional Development training included the following: • PSINet’s Computer Based and Self-Paced Training on Nortel DMS Switches. • PSINet’s certified training on installation and termination of Single Mode and Multimode Fiber Optics. • Xincon Technology School for Cisco Certified Network Associate (CCNA).
Point to Point Network Service, New York, New York - Senior Telecommunications Technician, (11/97 - 9/99) • Served as Project Manager involved in supervision, installation of telecommunication network systems and surveying of future contracts, installation of category 5 cables and RJ 45 connectors. • Terminated various jacks and patch panels in accordance with operational procedures. • Ensured proper installation and functioning of all systems. • Performed installation, termination and test of multi-strand fiber optics systems. • Utilized knowledge of physical properties of networking, OSI applications, standards LAN components and category 5 LAN wiring. • Applied knowledge of TIA/EIA practices, fiber optics systems, backbone design, FDDI and ATM networking, Internet and Wide Area Network. • Supervised and coordinated implementation of voice and data networks for Schenectady School District. • Established Albany, NY satellite office with duties and responsibilities including bid proposals, scheduled walk through, preparation of job sites and installation of Local Area Network. • Managed and performed installation of voice, data and coaxial networks for North Colonic School District.
United States Army - Secret Security Clearance Telecommunications Supervisor (E-5), (10/89 - 11/96) • Installed, maintained and repaired ITT, GTE Radio (AM/FM), UHF, VHF and SHF communications systems. • Conducted inventory of communications equipment monthly and upon completion of each communication assignment, to ensure all equipment was on hand. • Supervised and coordinated activities of personnel engaged in installation, maintenance, troubleshooting and system operation of mobile communication system. Professional Development Training: • Received extensive technical and leadership training in conjunction with position. • Training on tactical satellite (TACSAT) in setup, installation and operations of military protocols. • Supervised and coordinated activities of personnel engaged in installation, maintenance, troubleshooting and system operation of mobile communication systems. • Setup and installed directional and omni-directional antennas in excess of 100 ft. using compass, metal base, guide wires and hand tools. • Ordered and provisioned FM circuits for upcoming Joint Readiness field training exercises.
References: Excellent personal and professional references will be provided on request.
Gregory A. Capers
2875 Gardendale Ave. Gautier Ms. 39553
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