Office Manager/Executive Assistant
Resume:
Robert Burns
Lakeland, Florida 33813
Cell: 863-***-**** / Home 863-***-****
Professional Summary: A creative and analytical individual with 20 years of solid team building and good organizational success.
Software: Microsoft Word, Excel, Outlook, Interdoc, Transware, Access, EDI, Manulogistrics, WMS 7.8, Made2Manage, Client Profiles, Exceed, Quickbooks, ADP, Report Smith, JD Edwards AS400, ACE, Ontrack, SAP, Bullhorn, Kronos, Eclipse
Accomplishments: 4 M Backlog to 100 K in 3 months.
Initiate the CO OP Advertising Chargeback Guideline
Conversion of 3 HMO’s into 1 HMO in 6 months.
PHR/ SPHR Study Group
Skills: Typing 55 WPM, Keystrokes: 7,000 kpm
MD Diagnostics Specialists, LLC April 2010 to Present Time
Legal Liaison/ Accounts Receivables
• Obtain Letter of Protection for MVA and Personal Injury Cases
• Work with Attorney Offices regarding Reduction Requests
• Develop relationship with Attorney’s and Legal Assistants
• Collection on Self Pay Accounts
• Resolve Issues with Attorney’s Offices in regards to Letter of Protections, or other issues
• Assistant Facility Director with HR Issues, Legal Issues, Patient Issues
• Create HR Policies as needed.
• Update Company Employee Handbook
• Other entities: Open MRI of Orlando, Rolando Amadeo, MD, South Orange Physical Therapy.
Carlton Fields PA August 2009 to April 2010
Offices Services
• Set Up Conferences, Tele Conferences
• Files and Transcribe
• Special Projects- Copy Projects
Pro Service Techs (Company Insolvent) October 12, 2008 to April 2009
Human Resources Manager/ Operations Manager
• Administer compensation, benefits and performance management systems, and safety and recreation programs.
• Identify staff vacancies and recruit, interview and select applicants.
• Allocate human resources, ensuring appropriate matches between personnel.
• Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
• Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
• Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
• Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
• Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
• Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization.
• Conduct exit interviews to identify reasons for employee termination.
• Investigate and report on industrial accidents for insurance carriers and Represent organization at personnel-related hearings and investigations.
• Oversee the evaluation, classification and rating of occupations and job positions.
• Payroll- Data Entry, Benefits, Deductions, Garnishments
Robert A Burns
5960 Hillside Heights Drive,
Lakeland, FL 33813
863-***-**** Cell Phone
MD MedicareChoice November 2003 to October 8, 2008
Human Resources Generalist (Company Insolvent)
• Responsible for all human resource activities to include employment, compensation, labor relations, benefits, and training and development
• Interview job applicants; review application/resume; evaluate applicant skills and make recommendations regarding applicant's qualifications.
• Develop and maintain relationship with employment agencies, universities and other recruitment sources.
• Prepare and maintain company salary structure, job documentation, and job evaluation systems. Complete salary survey questionnaires.
• Prepare and, process and distribute payroll. Design and conduct new employee orientations. Administer and explain benefits to employees,
• Serve as liaison between employees and insurance carriers
• .Recommend, develop and schedule training and development course.
• Coordinate the resolution of specific policy-related and procedural problems and inquiries.
• Recommend, develop and maintain human resource data bases, computer software systems, and manual filing systems.
• Other duties as assigned.
• Provide Human Resources Assistants to Corporate and Regional Offices Fort Myers, Jacksonville, Miami, Orlando, Tampa
• Assist Legal Counsel on Worker’s Compensation Notices, Depositions and Hearings
• Work with Adjusters on all Worker’s Compensation Claims Development and Implementation of Company Policies Special Projects, FMLA, EEOC, ADA, OSHA, DOL.
Claims Analyst Supervisor
• Coordinates and manages the work of the ambulance billing and collection staff;
• Performs technical analysis of ambulance payor activity;
• Advises the department regarding ambulance billing and collection issues;
• Evaluates and resolves ambulance billing system problems;
• Reviews, coordinates, and updates all compliance issues regarding Federal, State, and City rules and regulations;
• Reviews, coordinates, and updates all payment options and methodologies to insure accurate and timely collection of revenue;
• Reviews, coordinates, and implements all changes to payor claim submission processes;
• Prepares and presents formal and informal instruction to personnel;
• Conducts program presentations before senior staff members, Senior Managers and Executive Management;
• Prepares and administers the annual ETS budget;
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
(Night Shift from November 2003 to July 2006 )
Smith, Feddeler, Smith & Miles PA August 2005 to July 2006
Scheduling Coordinator/ Legal Assistant (Secure Fulltime in Human Resources Field)
• Prepares and drafts legal documents for filing with appropriate entities and necessary correspondence.•
• Performs administrative duties including scheduling: Depositions, Hearings, Mediations, Client Confernces, Telephone Conferences, Judge Chamgers.
• Prepares closing binders.
• Review DOAH for all time frames of Schedules and Dictation
UPS Supply Chain Solutions March 2001 to October 2003
Global Materials Management and Distribution (Moved to Florida, Illness in Family)
• Maintain 20 Global Accounts, Distribution and Warehousing of Warehouse Product and billing.
• Customer Service, Transportation Logistics, Warehouse Logistics and negotiate transportation contracts.
• Maintain 6 warehouse 1m sq ft via video camera’s
• Bill of Ladings, Customs Approved Paperwork and bill of products
• Air Export/Import of Products entering and leaving the US and to Various Destinations
Robert A Burns
5960 Hillside Heights Drive
Lakeland, FL 33813
863-***-**** Cell Phone
Rustic Elegance August 1998 to February February 2001
Human Resources/ Risk Management/ Accounting/ Compensations (Company Out of Business)
• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning
• .Management of agency budget in coordination with the Owners.
• Development of individual program budgetsInvoicing to funding sources, including calculation of completed units of service
• Payroll management, including tabulation of accrued employee benefits and design and conduct new employee orientations. Administer and explain benefits to employees.
• Disbursement of checks for agency expenses.
• Regular meetings with Executive Managementr around fiscal planning.Supervise and coach office manager on a weekly basis.
• Responsible for all human resource activities to include employment, compensation, labor relations, benefits, and training and development
• Interview job applicants; review application/resume; evaluate applicant skills and make recommendations regarding applicant's qualifications.
• Develop and maintain relationship with employment agencies, universities and other recruitment sources.
• Prepare and maintain company salary structure, job documentation, and job evaluation systems. Complete salary survey questionnaires.
• Serve as liaison between employees and insurance carriers and work with Adjusters on all Worker’s Compensation Claims
• Development and Implementation of Company.
• Policies Special Projects, FMLA, EEOC, ADA, OSHA, DOL.
Blockbuster Entertainment Corporation March 1989 to August 1998
Cooperative Advertising Chargeback Coordinator (Company Sold to Viacom)
• Financial Calendars and reports for SR Management
• Liaison with Advertising Agencies, Assist Public Relations Group in Promotion and Events pertaining to Music/ Video, Merchandise Set Up for New Stores, In House Displays, New Advertising, Stock Movement
• Manage 40 M backlog to 100 K in 6 months
• AP/AR Marketing/ Acquisitions
• Inventory Control, Cost Accoutingm Operations Financial Budgeting., Journal entries.
Accounts Payables Clerk II:
• Receives and reviews invoices from vendors, matches documents, codes and batches, assembles voucher packages for approval by appropriate managers, and processes checks to send to vendors.
• Post transactions to journals, ledgers and other records. May handle incoming calls from vendors regarding payments.
• Oversee accounts payable recordkeeping, supervision and recording of amounts due, verification of invoices..
• AP/AR Advertising Issue’s and Project Team in Coordinating Advertising Calendar
Non Accounts Payable Clerk I
• Audit Individual Stores Inventory
• Process changes to Stores Inventory
• Submit Financial Income on Changes
• Provide Regional Management Staff of Allocated Inventory / Allocated Income.
Payroll Auditor:
• Examines and analyzes payroll records to determine financial status of establishment and prepares Audit Report concerning operating procedures.
• Reviews data regarding material in regards to Employees Records.
• Verifies journal and ledger entries of cash and check payments, expenses, and trial balances by examining and authenticating inventory items.
• Prepares reports for management concerning scope of audit, financial conditions found, and source and application of funds.
• May make recommendations regarding improving operations and financial position of company. May supervise and coordinate activities of auditors specializing in specific operations of establishments undergoing audit.
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