Customer Service Manager

Accomplishments

• Implemented a new system while at Envy Miche handbags LLC which increased order fulfillment accuracy from70% to 90%

• Lead role in an employee involvement team that implemented lean manufacturing principles by reducing WIP(Work in Progress) by 75%, reducing lead time from 6 days to .5 days, and reducing rework by 15%.

• Planned, coordinated, and lead Women’s Retreat and Workshops groups from 5 to over 75 attendants

Work Experience

Envy Miche Handbags LLC, Rothschild WI

Office Manager / Personal Assistant / Fulfillment Manager 5/2011-4/2012

• Planned and coordinated 35 monthly meetings, parties and training conferences

• Shipped and filled $15,000 in product each week and on-time

• Managed $35,000 of product inventory

• Provided customer service by greeting customers via phone, email, and in person to assist them with solving problems and issues

• Mentored, coached, and offered sales support to over 100 Miche Sales Representatives and managed 15 retail accounts.

• Recorded payroll information and accounts receivable using Quick Books, and entered inventory levels into an online inventory website

Cedar Communities/Cedar Valley Center, (retreat center and spa) West Bend, WI

Guest Services 3/2009-3/2012

• Independently hosted and catered over 40 groups up to 30 people from individual, dinner for two, family reunions, baby/bridal showers, crafting and quilting groups to groups like The Wellness Center, Grass Roots, Center To Be to church groups from all over southeastern Wisconsin

• Took great pride in meeting the needs of the guests with kindness, friendliness and compassion

• Booked hospitality reservations, set up for events, and rooms, and spa retreats

• Fulfilled custom menu and catering needs for guests on flexible, as requested basis, such as diabetic, wheat gluten free, vegetarian and dairy are just a few examples without notice

• Provided customer service by greeting guests via phone and in person and during check in and out, cashiered a gift shop and promoted a relaxing atmosphere to renew mind, body, and soul

Mayville Engineering Company, Inc., Mayville, WI

Assembler/Tool Crib Attendant 11/1994-3/2011

• Trained over 100 new employees in tool, machinery and safety usage, quality control guide lines, job setups and assembles in work cells

• Lead role interfacing with engineering, purchasing and production control to ensure the resources were available for the team’s daily productions to guarantee on time delivery.

• Built sub-assemblies and electrical harnessing using air tools, drills, soldering tools, hand tools, punch presses, spot welding equipment and pem and riveting machines and was responsible for final inspection of the assemblies

• Assembled projects for HP, Oshkosh Truck, John Deer and Mercury and many more

Continued Education:

• Successful completion of a 8 week National Jobs For Life course, Stevens Point Wisconsin 2012

• Successful completion of a 16 week Business Careers course, Milwaukee Wisconsin 2011

o Computer Based Skills: Outlook (e-mail)

o Computer Based Skills: Internet

o Office Technology: Office Skills

o Office Technology: Business Skills

o Word Processing Word Basic Work book & intermediate

o Spreadsheets: Excel Basic Work book

• Moraine Park Technical College

o Introduction Class to 2007 Word, Excel, and PowerPoint 2010

o Language fundamentals 2000

o Blue Print Reading

o Baker Diploma

Volunteer Work:

• Daycare Teacher’s Assistant: Saint Mary’s Daycare 2010-2011

• Office Coordinator for The Gathering Place: Common Ground to Grow On 2010-2011

• Cashier/Greeter for Cedar Valley Center: 2009

• Coordinated fund raisers and children for events Saint Mary’s School 1987-2011

• Planned, coordinator, and lead Women’s Retreat and Workshops 2009

• DJ Youth Dances St Mary’s Mayville and City of Mayville 2009-2011

• Cub Scout Den Leader and Girl Scout Leader for Mayville Wisconsin

References upon request

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