Customer Service Representive / Adminstrative Assistant Resume

**** ******** ** • FORT WASHINGTON, MD *****

PHONE 301-***-****• E-MAIL *.*****@*****.***

RACQUEL L. TORAN

EDUCATION

**** – 2007 Tidewater Community College Norfolk, VA

WORK EXPERIENCE

2007-Present International Auto Center Clinton, MD

Office Manager

Serves as the first point of contact for potential and existing customers.

Responsible for account receivable and payable

Maintains vendor invoices and files.

Monitor employees time sheets

Quote and negotiate repair cost

Maintained excellent customer service skill with potential and existing

customers though open and frequent communication with customers

Responsible for ordering all parts and supplies.

1999 - 2007 Pitney Bowes Inc Chesapeake, VA

Government Account Representative

Monitoring and maintaining portfolio for six states which consisted of several local state and government agencies

Resolved billing issues according to the assigned state contracts.

Served as primary point of contact for high profile government contacts.

Reassured payment with customer by signing and returning purchase order for payment remittance.

Responsible for submitting monthly progress report for monthly equipment

progress

Maintained excellent customer service skill with existing customers open

and frequent communication with customers

Computer Experience

Microsoft Office, word, excel

Lotus notes

Siebel

40 wpm

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