Customer Relations, Management

Kadean C. Smith

**** ***** ***** *** ******, GA 30096 • *****.******@*****.*** • 404-***-****

MANAGEMENT PROFESSIONAL

Restaurant Manager/Customer Relations Manager / Front Desk Specialist

Extremely people-oriented Customer Relations Professional with a 7 year background in Restaurant Management, Hotel Management and Customer Relations. A successful leader with seamless execution of special events, resulting in a reputation for quality of work and timely completion of projects. Verifiable track record of solving problems in high pressure environments. Strong work ethic and ability to build lasting client relationships. Proficient in MS Word, Excel, PowerPoint and POS systems. Key skills include:

Customer Service/Guests Relations

Staff Management

Reservations

Purchasing/Inventory Management

Facilities/Safety Management

Organization & Follow-Through

Time Management

Client Needs Assessment

EXPERIENCE

ASSISTANT MANAGER Haru Japanese Restaurant New York Feb 08- June 09

• Manager of high profile restaurant during peak hours in Times Square

• Responsible for managing opening register, receipt counts and bank deposits

• Conducted interviews, hired, trained and schedule staff of up to 80 employees

• Monitor BOH team for consistent sanitation, food quality and presentation

• Promoted from Host to Assistant Manager within 3 months based on exemplary job performance

FRONT OFFICE ASSOCIATE Harbor View Resort Marthas Vineyard Apr 07- Nov 07

• Handled room assignments and guests registration for two sister properties totaling 174 rooms

• Processed all payment types such as room charges, cash, checks, debit, and credit payments.

• Promoted guests satisfaction for steady repeat business

• Answered large volumes of phone calls continuously and forward them to the recipients

CUSTOMER RELATIONS MANAGER Sans Souci Resorts Jamaica Aug 02-Apr 07

• Coordinated with 5 other departments to ensure guests' quality were maintained

• Seamlessly orchestrated new system of data entry that reduced guests complaints by 30%

• Catered to all VIP clients with preferred amenities which resulted in a 95% return rate

• Planned and coordinated the hotels New Years Eve Ball, for up to 600 attendees

• Developed on-the-spot contingency plans during adverse weather conditions

• Coordinated conference and meeting space allocation based on the needs of clients

EDUCATION AND ACHIEVEMENTS

Gwinnett Technical College - Lawrenceville GA, Present

• Currently enrolled in Business Management, concentration in Operations Management : anticipated graduation May 2014

• Member of the Phi Theta Kappa Honor Society

• Dean’s list winner, current GPA 3.58

• Qualifying Certificate in Food Protection by Dept of Health New York City

• CPR/First Aid Emergency Responder Certified

REFERENCES

References Available Upon Request

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