Customer Service Sales
Resume:
Gina Bullock
Permanent Address
Burlington NC 27215
Home: 919-***-****
Email Address
********@*******.***
Work Objective:
To work with a reputed company in the area of Information Technology, Testing, Computer Systems Analysts, and Business Analyst that will provide me a good platform to utilize my teaching & administration skills, problem solving skills, and will help me to grow my career.
Education:
North Carolina Agricultural and Technical State University, Greensboro NC
PHD Computational Science and Engineering
Expected date of graduation: May 2014
M.S. Computer Science: Concentration in Software Engineering, December 2003
Honors Cum Laude GPA 3.5
Relevant Courses: Software Engineering, Project Management, Operating System Algorithm, and E--commerce
Software Engineering Master Project: Talking to others to convey information effectively. Communicating effectively in writing as appropriate for the needs of the audience. Understanding the implications of new information for both current and future problem-solving and decision-making. Analyzing information and evaluating results to choose the best solution and solve problems. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Analyzing needs and product requirements to create a design.
UNC Charlotte, Charlotte NC
Graduate Certificate in Information Security and Privacy, December 2003
Honors Cum Laude GPA 3.5
Relevant Courses: Information Security and Privacy, Wireless Communications, Computing and Security, Intrusion Detection System, Infrastructure Protection, and
Access Control
Shaw University, Raleigh NC
B.S. Computer Science, May 2002
Honors Cum Laude GPA 3.2
Computer Skills:
Programming Language: C++, Java, HTML, and JavaScript, Android, Dreamweaver; Leadership; Teaching
Operating Systems: Windows, UNIX, and Macintosh; Software Engineering Software: UNIX and Visual C++ and Java, Sun Java, MatLab,
Administrative: Microsoft Office; Excel; Outlook Express; Word; Power Point; Access; 10 key by touch; Internet; Customer Service; Quality Assurance; Phone Skills; Verbal Communication; Problem Solving; Self Motivated
Applications: NetMeeting, People Soft
Work Experience:
Adjunct Assistant Professor (August 2006 – Present)
North Carolina Agricultural and Technical State University, Greensboro NC
• Prepare and deliver lectures to undergraduate or graduate students on topics such as programming, data structures, algorithms, and software design.
• Plan, evaluate, and revise curricula, course content, and course materials and methods of instruction.
• Assign and grade class work and homework.
• Establish and enforce rules for behavior and procedures for maintaining order among students.
• Lead instructor for foundation in computer programming classes.
• Advised an average of 30 students a semester and typically raised respected GPAs 20%.
• Was responsible for coordinating corporate liaison activities.
• Keep abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences.
• Instructed courses for C++, Java, Algorithms, Introduction to Computer Architecture, Internet System, and Networking.
• Managed 20 student teaching assistants for new hires a semester.
• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Analyzing information and evaluating results to choose the best solution and solve problems.
Technical Support Specialist I (May 2006 – October 2006)
Ajilon Consulting - Raleigh, NC
• Provided first level support to internal Help Desk to resolve user concerns with specific applications, including, Microsoft Office, Outlook, and numerous industry specific applications.
• Analyzed problems and provided solutions to fix error on the IBM Notepad.
• Worked on the Help Desk to provide support for software, printing, and network access issues.
• Resolved conflicts that have occurred by the user.
• Ghost imaging was used to identify the problem on the individual workstations.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Routed calls to the appropriate division.
Information Technology Associate (Summer Intern 2005)
United States Department of Energy (DOE) (National Energy Technology Laboratories), Pittsburgh, PA
• Verified existing configuration documentation and collected additional information for the servers within the Novell, Microsoft, and Linux environments.
• Document the location of the servers within the Novell, Microsoft, and National Energy Technology Laboratories (NETL) defined physical environments to create a layer server map for both Pittsburgh and Morgantown.
Teacher (Jan 2006 – June 2006)
Andrews High School Mathematical Department – Highpoint, NC
• Teach individual students, small groups, or classes of over thirty students
• Constructed curriculums geared to specific age groups and ability levels
• Created Educational Plans for Tech Math I and Tech Math II
• Designed test for student and offered tutoring for students.
• Adapt teaching methods and instructional materials to meet students' varying needs and interests.
• Prepared, administer, and graded tests and assignments to evaluate students' progress.
Manager, Assistant Manager, Key Sales (Jan 2001 – Feb 2006)
Piercing Pagoda (Zales) – Durham, NC
• Effectively used my communication skills to provide excellent customer service
• Helped to keep accurate inventory of all products and worked long hour to ensure the store was secure and running smoothly
• Recommended several ideas to the owners of the established regarding better promotions and customer service and many of those ideas were used to help get more business from the area
• Kept an accurate register, viewed bank statements to check for accuracy
• Organized all paper work for my shift and accurately combined the data from the print outs received to keep a tight inventory on all the jewelry in the store
• Supported a teamwork attitude with my three employees that I supervised and made sure tasks were finished properly and in an efficient manner.
• Resolve customer complaints regarding sales and service.
• Review operational records and reports to project sales and determine profitability.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Motivating, developing, and directing people as they work, identifying the best people for the job.
Information Technology Associate (Summer Intern 2003)
United States Department of Energy (DOE) (Fossil Energy) – Germantown MD
• Constructed a Wireless Network for the Emergency Continuity of Operation Plan.
• Developed the documentation for the Wireless System
• Tested the following components on the Wireless System: Email, Internet, Satellite Phones, and FTP services
• Conducted a test at the actual setup location in event of emergency
• Recommended security mechanism to secure the Wireless System
Research Associate (Summer Intern 2002)
United States Department of Energy (DOE) (National Energy Technology Laboratories), Pittsburgh PA
• Worked hands on taking measurements with the EM-34 and the EM-31
• Created a project for Chartiers Creek using Arcview GIS that is now posted on the DOE website
• Assisted with the creation of animation in PowerPoint for varies Presentation given
• Enter data into Geographic Information Systems (GIS) databases, using techniques such as coordinate geometry, keyboard entry of tabular data, manual digitizing of maps, scanning or automatic conversion to vectors, or conversion of other sources of digital data.
• Analyze Geographic Information Systems (GIS) data to identify spatial relationships or display results of analyses, using maps, graphs, or tabular data.
• Design or prepare graphic representations of Geographic Information Systems (GIS) data, using GIS hardware or software applications.
• Maintain or modify existing Geographic Information Systems (GIS) databases.
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Teacher Assistant (Aug 2000 – May 2002)
Shaw University Mathematical Department, Raleigh, NC
• Assisted students with assignments and class work.
• Graded class assignments and organized study groups to prepare the students for tests
• Tutor and assist college students individually or in small groups to help them master assignments and
• to reinforce learning concepts presented by teachers.
• Discuss assigned duties with instructor to coordinate instructional efforts.
• Present subject matter to students under the direction and guidance of teachers, using lectures, and discussions.
Activities:
Professional Organizations: National Society of Black Engineers (NSBE), Aggie Live Wire (ALW),
Computer Club, C++ Computer Club
Awards/Honors:
Fellowship, 2002 - 2003 Cyber Defender, National Honor Society, Dean List, Academic Scholar, University Academic Excellence Award, National Dean List, Congressional Achievement Reward
References: Available Upon Request
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