Administrative Assistant Customer Service

Jeremiah Monreal

**** ****** **** **., ***. ***

Phone: 214-***-****

E-mail: *************@*****.***

Objectives

I feel that my people skills, excellent communication, computer skills, training and ambition qualify me to abound in any job available and I will utilize all of my skills that are necessary to move up in any situation. I have computer knowledge in the following: Word, Excel, Power Point, AS-400, Outlook, SAP.I am able to work independently or as part of a team.

Accomplishments

Management Support: Ensured smooth operations by supporting executive team.

Scheduling: Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Research: Investigated and analyzed client complaints to identify and resolve issues.

Computer Proficiency: Created Power Point presentations that were successfully used for business development.

Multitasking: Demonstrated proficiencies in telephone, e-mail, fax, and front desk reception within high volume environment.

File Management: Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

Administration: Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Reporting: Maintained status reports to provide management with updated information for client projects.

Data Entry: Reviewed and updated client correspondence files and scheduling database.

Payroll Assistance: Assisted with payroll preparation and entered data into cumulative payroll document.

Customer Service: Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Education

Christ for the Nations Institute, January-May 2003: Dallas, TX – Pastoral Studies

Southwestern Assemblies of God University, August 2001-May 2002: Waxahachie, TX – Pastoral Studies, Jazz band

Ennis High School, 2001: Ennis, TX -- Diploma, Honor Society

Experience

Receiving Associate-November 2011 to February 2012

Richemont-15100 Trinity Blvd., Suite 300, Fort Worth, TX. 76155

Opened and processed approximately 200-300 boxes a day which were dropped off via different couriers (FedEX, UPS, USPS, Dunbar, Brinks, Ferrari) and logged all tracking numbers in an Excel spreadsheet. Began learning registration process for Panerai watches while ensuring end of day reports from SAP and Excel were e-mailed. Also managed parts and maintained daily data sheet.

Administrative Assistant-May 2007 to November 2011

Penske Logistics-2050 Kestrel Ave., Desoto, TX. 75115

As Administrative Assistant-processed invoices, conducted payroll, updated metrics, sorted mail, answered 8-line phone, set up new vendors, general IT. As Load Coordinator-processed bills, sorted paperwork for drivers, and managed timeliness of shipments while becoming more knowledgeable in SAP. As Supervisor-over 8 associated, planned work for day/week/month, assisted in managing Safety via Gensuite and processing accidents

Clerk-May 2006 to April 2007

U.S.F. Reddaway-1900 Anson Rd., Dallas, TX. 75235

Processed invoices, payroll, matters pertaining to fuel, licensing for trucks, sorted mail, answered 4-line phone, set up new vendors

Baker-July 2004 to May 2006

Wal-Mart-700 E. Ennis Ave, Ennis, TX. 75119

Baked French bread, cleaned floors and equipment, downloaded pallets of product and learned general cake decorating

Delivery Driver-March 2002 to July 2004

Dominos-609 E. Ennis Ave, Ennis, TX 75119

Delivered/made pizza, closed at the end of the shift

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