Manager Sales

Victor Shandil

*** ******** *****

New Cumberland

PA-17070

Contact: 510-***-****

*****@*******.***

Objective

A senior Management position with a growth-oriented corporation where my knowledge and skills will have an immediate impact on corporate profits and productivity. Leading and supporting management teams in training and coaching

Summary

Unique blend of exceptional technical skills - Hardware, Software and Networking - combined with solid Business Management. I have more than fifteen years of Hotel Management experience. To enhance relationships in global markets when appropriate, Identify promotional opportunities that enhance brand awareness and increase market share. Provide Corporate with forward looking projections to facilitate awareness.

Supervised renovation of $800,000. for the Holiday Inn Miami, including liason with contractors and the city for obtaining permits.

Experience:

2010-present: Accor North America(MOTEL6)

POSITION : GENERAL MANAGER

DUTIES :

• Ensure compliance with company/franchise standards for personnel administration and performance, service to patrons.

• Delegate authority and assign responsibility to all employees; supervise work activities of all employees

• Ensure proper training for each position, including safety training and standard operating procedures.

• Monitor cost controls on a regular basis.

• Perform duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions

• Inspect guest rooms, public access areas, and outside grounds for cleanliness and appearance

• Answer patrons’ complaints and resolves problems to maintain Guest Satisfaction

• Handle and resolve employee issues

• Conduct annual wage scale surveys and ensure employee wages follow wage and salary guidelines

• Adhere to all franchise and company procedures and regulations as well as standard operating procedures

• Ensure bank deposits are made daily, including weekends and holidays

• Ensure employee paperwork, work schedules and payroll are completed and submitted in a timely manner

• Audit daily reports and process monthly paperwork

• Order supplies and equipment as needed and in accordance to company procedures

• Available 24/7.

• All other duties as assigned

2005-2010 : General Manager Ramada Inn

Worked directly to manage all activities of the property including employees, maintenance, sales, and profit/loss controls.

Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.

Consistently deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies.

Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered. Performed other duties and responsibilities as assigned.

2003-2005 General Manager Holiday Inn

.

As a General Manager my duties included managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection. As General Manager I, demonstrated leadership and professional image to associates, guests, sales accounts, local community representatives, vendors..

As General Manager I, was directly responsible for the success of the housekeeping, front office and food and beverage departments of the property. A hands-on approach is necessary to effectively manage the quality of customer service and guest suite cleanliness.

Education

1970-74: Bachelors Degree ( Major in History)

1974-75:Post Graduate in Hotel management from

Sheraton Group of Hotels

2 004 :General Managers Full Service programs from Inter-continental

Hotels.

2004-2005: CHA(Certified Hotel Administrator)

Accolades:

2007: Certificate of Achievement (Wyndham Worldwide University In

Hotel Sales.

2007:Certificate of achievement ( Wyndham Worldwide University)

For Financial Fundamentals.

2011: Certificate of appreciation ( Accor Hotels)

2012: Lifetime Achievement Award. ( Dauphin County Commissioner, Harrisburg Pennsylvania)

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