Tracy Wilson

TRACY N. WILSON

CELL PHONE 267-***-****

HOME PHONE 215-***-****

*** ****** ****

APT.108

PHILADELPHIA PA

19128

Extensive background in management.

Dedicated professional with a strong work ethic.

Customer Service trainer.

Driven sales leader and team player with proven sales and communications and interpersonal skills.

Microsoft Office

Microsoft Word

Lotus/ Lotus Notes

PROFESSIONAL EXPERICENCE

Store Manager

Anna's Linens 07/20/07-Present

Philadelphia. Pa

-Responsible for producing 1.5 million dollars last year in sales verses a goal of 1 million.

-Responsible for meeting daily and weekly sales goals, follow ups, completing daily sales quotes.

-Managed staffing audits and loss prevention functions and provided input on operational efficiency.

-Supervised and trained new employees by educating them on the company’s products.

-Responsible for reinforcing store policies.

-Selling

-Customer Service

-Produced, and directed daily motivation meetings, to increase sales, better customer service, and to boost morel for employees.

-Conducted monthly meetings with all staff, to insure them on new product and new ideas to increase sales.

-Merchandising.

-Maintaining accurate and detailed stock in inventory.

-Responsible for receiving merchandise via trucks from company's warehouse.

-Oversee planning of in store events, such as sale and markdowns merchandise.

-Devised employees monthly work schedules.

-Travel to other stores, throughout the east coast to help with new store set up and training.

-Tracked inventory of incoming and outgoing transfer merchandise by recording information in company database.

-Responsible for the arrangement of store displays.

Assistant Store Manager

AJ Wright (11/03-05/07)

Wyncote Pa.

-TJX Company / Mega Marshalls/ Home Goods/ (Philadelphia, Pa.}

Assistance in the execution of daily operational actives

of Store Manager for a 17.5 million dollar store, and

-Weekly meetings with department coordinators.

- Monthly meetings with all employees.

- Host classes on customer and employee relations which includes role-playing, how to sell merchandise, and how to work as a team.

- Monthly incentives and prizes.

-Market the store and its products: advertisements.

-Managed the accounting office by, recording and storing all customers and employees receipts in reference to over and shortages variances.

- Responsible for providing administrative support to the store operations department. Compose employees weekly work schedules.

- Conducted orientation classes to new hires.

-Confirm receiving crew conducted loss prevention policies such as placing eas tags on all merchandise.

- Supervised receiving crew daily when shipments of new merchandise arrive.

- Oversee all staff with customer when selling.

Assistant Sales Manager / Home and Office Designer (2/2000-11/2003)

Pompanoosuc Mills

Philadelphia, PA

-Achieved over a half million dollars in sales of home and office furnishings.

-Sold one of a kind and hand crafted home and office furniture, rugs, lighting, and accessories.

-Conducted consultation in the office and the customer’s residence, enabling the customer to choose the most suitable and affordable merchandise.

-Including redesigning the company’s products to fulfill the customer’s needs.

-Introduced the customer to wood, paint and fabric samples to create and develop a theme for the room.

-Created floor plans, and sketches to determine where merchandise would be place.

-Responsible for meeting weekly sales goals, and completing daily sales quotes.

-Conducted administrative duties.

-Coordinated daily home deliveries for clients.

-Proofread and typed business correspondences, financial, and daily reports via the computer

and fax machines.

-Handle high volume of calls and recorded special orders.

-Updated and recorded essential customer’s data including addresses, names, times, and dates of purchases and deliveries.

-Generated reports from customer transactions and filed into company records.

Sales Associate (09/1998-02/2000)

Benjamin Lovell Shoes Philadelphia, PA

-Maintained the highest level of sales through duration of employment.

-Assisted owner and buyer in choosing merchandise for the store.

-Supervised and trained staff.

-Transcribed inventory of stock for the store.

-Administrative duties

-Recorded customer purchases, and maintained track of the year’s gross margin by using various software programs.

-Managed accounts payable and accounts receivable.

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