Executive Business Development
Resume:
JEFFERY HOFFMAN
** ********* ******, *** *******, Connecticut 06053
**************@***.***
- INTERNATIONAL DEVELOPMENT
- SUSTAINED BUSINESS GROWTH
- STAFF DEVELOPMENT
- BUSINESS AND FINANCIAL ACUMEN
- BUSINESS GROWTH INITIATIVES
- BUSINESS INFORMATION MANAGEMENT LEADERSHIP AND SUPERVISION
- ACCOMPLISHED SCHOLAR-PRACTITIONER
QUALIFICATIONS PROFILE
Competent and performance-driven executive offering strong qualifications acquired over a comprehensive background in diverse areas encompassing financial services, international project management, logistics, technology, business development, mergers and acquisitions, operations management, and active and reserve military service. Possesses a stellar reputation in developing and implementing cost-effective strategies while balancing operational efficiencies and business growth in international and domestic markets. Articulate and persuasive communicator with proven skills in influencing direction with individuals from diverse cultures and backgrounds; international experience includes South America, Central America, Latin America, Europe, and Asia. Demonstrated proficiency in establishing policies, procedures, and client service capabilities to ensure improved profitability, return on investment, significant reduction in overall cost, increases in net operating income, and successful achievement of company goals.
CAREER HISTORY
MASS MUTUAL FINANCIAL GROUP ~ SPRINGFIELD, MA
Assistant Vice President - Risk Management ~ April 2009 - Present
Provide primary leadership for information risk office operations and forensic discovery services. Serve as the relationship manager and information risk advisor for the international subsidiaries.
Key Accomplishments:
- Influenced international support for the gathering of enterprise-wide information risk data that enables the determination of the global information risk posture of the company, output is reviewed by the leadership and the Boards of Directors
- Administered a multi-million dollar divisional budget; streamlined existing operations and reduced baseline and investment budgets significantly in 2009
- Worked collaboratively with C-level executives within MassMutual Financial Group’s international and domestic subsidiaries
- Played a key role in leading the global information risk management awareness and education program
- Oversaw all functional areas of the enterprise information risk office including managing budgets, plans, and actions for the enterprise information risk management division
Assistant Vice President - Global Advisor - MassMutual International ~ Oct 2008 – April 2009
Efficiently performed numerous responsibilities related to synchronizing deployment, integration, and governance of information systems and architecture in support of emerging market expansion. Initiated optimization of information business system strategies driving the company’s expansion of the international portfolio.
Key Accomplishments:
- Functioned as global relationship manager and technology advisor working with C-level executives within MassMutual Financial Group’s international subsidiaries to drive profitability and growth
- Served as the primary point of contact or key business technology advisor regarding emerging market expansion activity
- Utilized tactical planning and budget management skills in developing strategic plans for information business systems activity in support of pending business growth opportunities
Managing Director - Distribution Operations - MassMutual International ~ Jan 2007-Oct 2008
Developed distribution support capabilities and ensured international compliance with best practices in orchestrating MassMutual International’s offshore global wealth business expansion. Proactively involved and contributed in the development of wholesale procedures, business applications, and infrastructure.
Key Accomplishments:
- Spearheaded the development of global outsourcing capabilities in Asia in support of wealth management
- Established remote offices in South America in support of wholesale operations
- Participated in the development of distribution partners with major South American financial organizations; co-developed product distribution plans
- Fostered global relationships while enhancing knowledge of various business technologies in support of high net worth offshore financial product distribution
- Identified and capitalized on key business relationships that facilitated a significant saving by more than 50% off the standard price of business information systems, and business process outsourcing capabilities in support of back office and client service operations in Asia
Assistant Vice President - Global Technology Advisor - MassMutual International ~ Jun 2004-Jan 2007
Coordinated deployment, integration, and governance of information systems and architecture in support of company’s international business initiatives; led the optimization of information business systems strategies and administered company’s international business technology portfolio.
Key Accomplishments:
- Worked closely with C-level executives in Asia, Europe, and South America; identified and co-selected new business technology executives in support of traditional and non-traditional businesses
- Spearheaded a cross-continent, cross-cultural team, optimizing operational and service capability for the newly formed Asia annuity operations, resulting in a 50% reduction for technology support and services translating into the ability to price the annuity product line more competitively
- Functioned as key advisor and decision-maker for Asia, Europe, and Latin America regarding business technology matters
- Directed the development of enterprise continuity plans for MassMutual International to alleviate business disruption during disasters
- Provided business technology advisory services for MassMutual International’s mergers and acquisition activity
Director - Life Systems ~ Jun 2003-Jun 2004
Provided strategic direction for the Information Management Group in support of the MassMutual Life primary businesses.
Key Accomplishments:
- Successfully implemented effective plans that streamlined information systems capabilities in support of life operations
- Coordinated information management activity and associated development that reduced budget by 20% through redistribution of work and streamlined operations
- Served as trusted advisor and worked closely with the C-level executives of MassMutual International
Director - Distribution Technology Services ~ Jun 2001-Jun 2003
Oversaw the Information Management Group accountable for supporting MassMutual product distribution activities.
Key Accomplishments:
- Alleviated expenses to achieve organizational objectives; streamlined information management capability and associated development
- Reduced budget by 10% through the sunset of business information systems and automating manual processes that supported product distribution
ING AETNA FINANCIAL SERVICES ~ HARTFORD, CT
Manager - Business Information Architecture ~ Jan 2000-Jun 2001
Led the business information architecture group within the pension asset business during and after acquisition of Aetna Financial Services as the companies merged products and services.
Key Accomplishments:
- Pivotal in reducing overall department expense by 25% within the first year, meeting mandates from ING corporate
- Established extensive channel sales force support to improve negotiating position in acquiring new institutional clients
The Hartford Property and Casualty Company - The Hartford International ~ HARTFORD, CT
Program Director and Business Information Architect ~ Apr 1994-Jan 2000
Analyzed and improved business processes in support of trust, annuity, property casualty, and life insurance services for the domestic and international markets. Led the business information management reporting group in The Hartford Life annuity business, served as a program director for domestic mergers and acquisition activities, and served as a trusted advisor and consultant for The Hartford International mergers and acquisitions and new business development activities. Provided consultative and advisory services during the development of investment business systems that serviced domestic and international customer call centers, wholesale, retail, and career agent distribution channels.
Key Accomplishments:
- Played a key role in the development of the Asia and Latin America insurance and retirement services businesses
- Reduced business technology expenses by 10% through removal of unnecessary redundant processing and enrichment of the information management capability in support of client services
- Led cross company matrixed business infrastructure technology team during the merger and acquisition of American Association of Retired Persons health care medical supplement business
CAREER WORK PATH
UNITED STATES PROPERTY AND FISCAL OFFICE FOR CONNECTICUT ~ HARTFORD, CT
Database Architect ~ Apr 1986-Apr 1994
UNITED STATES ARMED FORCES
Retired U.S. Army (Officer) ~ Active Army and Army National Guard ~ Dec 1982-May 2004
AWARDS AND HONORS
Recognized for dedication and service; received numerous military awards
ACTIVITIES
Member ~ University of Connecticut Alumni Association
Member ~ Various International Business Development Organizations
Member ~ Various Collegial Academic Development and Research Groups
Curriculum Reviewer ~ National Academy Foundation
PROFESSIONAL AFFILIATIONS
Employer Support of the Guard and Reserve
Association of the United States Army
Connecticut National Guard Association
EDUCATION
UNIVERSITY OF PHOENIX ~ Phoenix, AZ
Doctorate of Business Administration ~ Graduation 2010 ~ GPA 3.84
Completed doctoral course content; currently writing dissertation
Master of Organizational Management ~ 2003 ~ GPA 3.95
THE UNIVERSITY OF CONNECTICUT ~ Storrs, CT ~ BGS ~ 1998
QUINEBAUG VALLEY COMMUNITY COLLEGE ~ Dayville, CT ~ AS ~ 1991
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