Customer Service Sales
Resume:
Barry Brian
Phoenix, Arizona 85018
*******@***.***
Skills and Experience:
Regional Accounts Management
Territory Accounts Management
Director of Education
Corporate trainer
School Director
Salon Director
Spa Director
Employee Management
Curriculum Development
Sales Manager
Creative Director
Customer Service
Teacher
Educator
Trainer
Hair Designer
Hair Colorist
Esthetician
Salon Owner
Employment:
JC Penney-Tempe Marketplace
Salon Manager
January 2012-Present
Manage and supervise all activities within salon. P/L $385,000, forecast and manage
Budgetary systems, Talent acquisition, manage 25 employees, scheduling salon floor and
Salon coordinators, inventory and shrinkage control, technical and performance reviews and evaluations
The Studio Academy of Beauty
June 2011 1-October2011
School Director
Management- Beauty industry-Manage and supervise all activities within post secondary level vocational college.
Hiring-Firing-Training-Human Resources-Employment management-Classroom Management-Basic P&L-Forecast and maintain all budgets.
Attendance, attrition, retention, salon revenue, class room expenditures/inventory-School Maintenance/Appearance of the property
Sales- Education-providing exceptional career guidance for prospective students-achieve monthly enrollment budgets through scripted sales and educational presentations.
Customer service-provide the educational and professional atmosphere for salon clients and tuition based students, problem solving, and crisis management.
Marketing with prospective students to ensure monthly enrollment budgets are achieved
Training of new hires, existing employees in classroom and curriculum management
Supervisor of professional staff with the educational and enrollment departments
Leadership role, Executive Director of Cosmetology School-Secondary Educational Facility
Computer skills-Microsoft- Word-Excel-PowerPoint-Outlook Express
International Academy
August 2010- June 2011
Salon Manager-instructor
Beauty industry- management of all classroom environments and curriculum development
Key metrics- Maintain established budget with regards to Attendance-Attrition-Retention-salon revenue-expenditures, classroom expenditures
Curriculum development and delivery management- develop curriculum schedules and
Pedagogies to professional level cosmetology instructors for superior student engagement in the classroom
Educator training/education-certification-develop and deliver advanced training seminars to existing employees and new hires providing company certification levels on a quarterly basis throughout assigned territories or regions
Classroom management-maintain professional learning environment based with a high level of student engagement
Student management, maintain an engaging and educational based atmosphere for all students in all cosmetology programs, basics, intermediate and senior level performers
Customer service, work with paying clients to maintain high levels of education on the salon floor for the student population as well as providing an excellent service experience for the client. Leadership role with salon management
Empire Education Group
January 2007- July 2010
Regional Sales/Education Manager
Education Training Specialist
Artistic Director
Direct, supervise
Oversee all educational activities within 23 school assignments in the West Coast, Midwest and
South East regions. Execute regional certification trainings for all educators in education
pedagogies, class room management, student management, curriculum development and
adherence to all state board and company compliance policies, Maintain schedule of school
visitations to ensure all company and state board regulations, policies and procedures are
completely understood and adhered to. Complete bi-annual evaluations on every teacher with
constructive feed back to promote growth and maintain a high level of execution of all curricula,
programs and procedures. Develop and present quarterly training seminars mandatory for all
licensed cosmetology instructors. Assist in hiring process by performing technical interview.
Assist in termination process with written documentation provided during training and evaluation
processes. Provide quarterly corporate based seminars relating to sales, enrollments, teacher
development and curriculum development. Provide support in all company sponsored community
activities promoting and marketing the schools to potential students and clients. Management of
300+ educators within assigned region
Leadership role-corporate level! Management
Hair Club for Men
April 2001- October 2006
Regional Sales-Education Manager
Regional Sales-Education
Corporate Trainer
Responsibilities include the sales and education management in assigned region involving 18
hair replacement centers. Train and educate employees in all technical aspects of hair
replacement.
Responsibilities included training and mentoring technicians in hair replacement techniques for
new, existing and potential hair replacement clients. Utilize excellent problem solving skills in
resolving issues with clients and technicians with any and all issues of hair replacement. Provide
and maintain superior customer service for all clients.
Perform technical portion of interviewing process as well as initial training for new hires.
Participation in national training seminars involving 100's of technicians from all the centers
located in the United States.
Leadership role managing 50+ hair replacement technicians-Corporate level management
TRESSA lnc.
June 1998-April2001
Regional Sales Manager
Manage all sales and educational events within assigned region. Provide support from the
manufacture to the sales forces employed with the distribution of professional beauty products
specific to the professional cosmetologist. Manage and oversee activities in major trade show
events throughout the United States. Conduct high level sales meetings involving the Principal
and sales executive. Conduct new product launches and sales strategies. Train and educate
distributor sales force in all features and benefits, sales promotions and sales strategies- Develop
team of educational advisors to build and maintain salon relationships by providing in house
training seminars. Mentor and monitor all activities of educational advisors in all product lines and
presentation methods. Schedule and assign all educational events with proper amount of talent
and work force needed to provide exceptional customer service and brand recognition.
Licensed Cosmetologist
Cosmetology School-graduated July 3, 1986
Assistant Hairdresser-Ambience Salon 1987-1989
House of Michael-Hairdresser 1989-1995
JOICO International-Regional Education Manager 1995-1998
Certifications:
Licensed Cosmetologist State of Arizona #18601027
Licensed instructor State of Arizona # 99920077
Certified Pivot Point Pivot Point International
Certified Master Educator JOICO INTERNATIONAL
Certified Master Colorist JOICO INTERNATIAL
Certified CLiC Ernpire Education Group
Continuing Education:
Kaplan University- Online Curriculum
currently enrolled
Bachelors of Science/ Health and Wellness
Presidents List of Honors
4.0 GPA
Grand Canyon University
Online Curriculum
2010-2011
Interdisciplinary Studies
Bachelors Degree Program
4.0 GPA
Honor Student
References are readily available upon request
Contact this candidate