Set Execution Specialist (Visual Specialist)

MARISSA F. MALOLES

**** ******** **** **.

Pleasant Hill, CA 94523

Phone: 925-***-****

E-mail: **************@*****.***

Objective: A solid position that will capitalize on my experience and expertise within the visual merchandising field.

Employment:

JCPENNEY Concord, CA

Visual Merchandising Specialist November 2000 to January 2012

• Visualize, own and execute a creation from initial concept to collaborating with department managers.

• Support the visual team with the successful implementation of all display elements within a store-window signage, platforms and other merchandising properties.

• Have a thorough understanding of JCPenney’s point of view and a constant awareness of trends in fashion and home furnishing.

• Familiarity with power tools, hardware, basic construction techniques and installation.

• Observe visual merchandising of competitors within the trading area.

• Keep work area in a clean orderly and safe condition, maintain promotion materials and properties and follow prescribed shrinkage control measures.

• Self motivated with the ability to work independently.

BRUENERS FURNITURE Pleasant Hill, CA

Customer Service Representative February 2000 to October 2000

• Heavy Phones.

• Date Entry.

• Contact with customers and Sales Representatives.

• Knowledge of different styles of furniture along with their vendors and warranty.

• Set up service for defective/damaged merchandise.

• In constant contact with technicians and follow-up on service calls.

• Part orders on merchandise with missing parts and follow-up on status and ETA.

• Answer customer inquiries.

Exchange Specialist

• Processed exchanges of merchandise taking into consideration cause of damage/defect at the same time following guidelines of company policies and procedures.

• Setting up of delivery dates for exchanges.

• Follow-up of merchandise that are “no-go’s from warehouse and to inform customers of status.

• In constant communication with re-buyers to get up to date on merchandise that are discontinued by vendors.

• Knowledge of vendor lead time and merchandise.

LAPOINTE, CO. Lafayette, CA

Export Documentation/Account Executive February 1986 to September 1987

• Coordinating of cargoes and negotiation of payments including preparation and receiving ocean bills of lading, commercial invoices, packaging list, certificate of origin, bank draft, manufacturing certificates, etc. in accordance with importing country and regulations to assure documents are in proper compliance with client’s requirements.

• Preparation of documents under Letter of Credit that involves legalization of documents through Consulates, Chamber of Commerce, SGS inspections and other documentation depending on bank requirements; mediate discrepancies between shipper and negotiating banks.

• Scouting and negotiation of rates from various steamship lines to provide clientele with the best freight rates.

• Coordinate and arrange seminars for companies interested in having a wider scope of the export business to be able to supply freight forwarders the necessary documentation when exporting.

• Provide ongoing training for new office personnel.

Education: St. Scholastica’s College Manila, Philippines

Bachelor of Arts, Hotel and Restaurant Management 1978

References: Available upon request

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