Project Manager Software

KIRTI SAGAR KACHHAWAHA

Address: I-*, Dhanvantri Apartment, M.O.G.line main road, Indore – 452002, Madhya Pradesh, India

Contact: +91-930*******, +91-810*******, Email Id: ***********@**********.***, ******.****@*****.***

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PROJECT MANAGEMENT ~ APPLICATION SUPPORT (IT)

Technically adept and astute professional seeking exigent positions such as Project Manager/Tech Lead across Application Maintenance/Support of Enterprise Applications

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PROFILE

Technically Competent, diligent and result oriented professional offering over 6 years of experience in the Financial and Banking applications including data migration, conversion, implementation, currently spearheading functions as Software Support Engineer with Rural branches of Dena Bank.

Equipped with the knowledge of various software, organizing technical demonstrations, with sound understanding and skill of creating new software & systems, designing, analysis, testing, database development and coding for modules while structuring customized solutions to meet customer’s specific needs

Possess keen business acumen in analyzing and understanding business requirements, customer-value maximization and developing new business processes

Professional competencies in need assessment, business process understanding, requirement mapping, coordinating with the developers, procedure development, training, business process re-engineering and final project execution/ documentation

A thorough professional with solid experience in formulating robust integrated strategies while managing & leading teams for running a successful process operations and developing Business Continuity Plans, Procedures, SLAs, and Service Standards for driving Business Service Excellence

Core Competencies

Technical Support ~ Installation & Configuration ~ Data Conversions ~ Application s/w Support ~ Users Training ~ Troubleshooting ~ Team Leadership ~ Strong Interpersonal Skills

Technical Skills

Operating Systems/ Environments UNIX, Windows, Novell Netware, DOS 6.22

RDBMS / ORDBMS ORACLE 8i, C-ISAM, Btrieve

RAD Tools Visual Basic, C

Scripts HTML, Shell scripts SQL / PLSQL

Career Highlights

Successfully implemented the Cheqmate Software at multiple client sites

Efficiently handled conversion from ONWARD Technologies & Veermati Software to Cheqmate Software on Unix Platform.

Installed Telebanking software, MBB (Multi Branch Banking) software, ATM Interface at various sights of nationalized bank in Madhya Pradesh (Indore region).

Conducted Training programmes all over India on Information Technology and Cheqmate, Banking Software as well as for Database Administrators for Various Nationalized bank.

Handled Oracle Database on various sites on UNIX.

Installed Asset Liability Management Software at various sites of Nationalized Banks

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PROFESSIONAL EXPERIENCE

Dena Bank (Rural Branches) Sept’09 – Mar’11

Software Support Engineer

NEXTSTEP INFOTECH PVT LTD Sept’04 – Aug’09

Support Executive

Key Accountabilities

Responsible for managing a technical team of 2 support executives

Efficiently managed customer relationships for M.P region, managing 35 branches of various banks Like Dena Bank, co Bank, Allahabad Bank,OBC and banks regional offices on the various sites including Indore,Ratlam,Dhar ,Khandwa,Barwani,Mandsaur,Neemuch,Shahpur,Nagda,Ujjain,Burhan-pur, Bakhatgarh.

Successfully installed and implemented various software, including Retail Banking software, Telebanking, Multi Branch Banking software on more than 10 sites of various nationalized as well as co-operative and schedule commercial banks.

Provided technical leadership while estimating and evaluating the efforts/schedules and managed the team and its grievances while training them on the project architectures.

Furnished guidance on the projects and its requirements to the clients over the technology, processes and applications while updating them on the regular project related developments.

Proactively contributed in discussions with the business users to gather, understand and freeze the requirements and managing the development work.

Ensured technical solutions are designed for performance, reliability, scalability, maintainability, supportability, business continuity & business agility while leveraging industry’s best practices.

Tactically planned and analyzed the basic requirements while setting up the technical infrastructure of the project while reviewing the project proposals.

Interacted with the team members for the mutual benefits in the project while interacting with the customers/clients on their projects for better feedback.

Studied existing systems and processes and conducted gap analysis to recommend befitting solutions within available budgetary resources.

Identified, resolved/isolated areas of obstructions to catalyze project delivery within defined time & cost parameters.

Structured project proposals complete with details of activities, time frame, and required mix of resources. Made business presentations before the clients to generate value proposition and secure financial commitments.

Defined business mission and performance standards across all functional areas and periodically reviewed performance with deft application of concurrent management audit procedures.

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EDUCATIONAL QUALIFICATIONS

Executive M.B.A, 2008

National Institute Of Management, Indore

Diploma in Software Technology, 2001

Commerce Academy & Softcare Computer

B.Com, 1999

Devi Ahilya University, Indore

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Date of Birth: 04-01-1977

References: Available on Request

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