Phoenicia R. Jernigan **** W. **th st. Burbank, IL 60459

312-***-****

Objective: Seasoned Customer service/ sales & Accounting clerk detailed oriented individual with several years of direct service experience in social service / Employment sector. Effective communicator task oriented, with a flexible agenda to accommodate the most rigorous and high paced environments / conditions. Strong, analytical, administrative, case management & job development skills.

Skills

A1- PestMaster Exterminating Co. 6/17/09- Present

Office Manager

• Operate computers programmed with accounting software to record, store, and analyze information.

• Ensure daily operations of office including customer satisfaction

• Booking

• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

• Verify & apply daily incoming bank wires/ payments

• Apply payments to customer accounts, commercial and residential

• Enter all daily checks or monetary items to customer accounts, including balances, making sure all amounts are entered correctly and accurately

• Being alert and proactive in understanding each account, updating with account notes

• Complete deposit slips, reverse applied payments in addition to credit card transactions

• Conduct collection call for all delinquent accounts that are past due

• Draft collection letters, copy, and fax, file these documents to ensure account accuracy

• Provide all customers with updated statements receipts & balances for services provided

• Maximus /POET

WIA Employment Service Case Manager Maywood, IL 4/01-08 -9/30/08

• Rendered employment services to non-working adults

• Assessed the need for services, Employment / Training, intensive & soft skills

• Evaluated client's nature for referral to Bridge Programs to increase their skills

• Supplied job leads, conducted mock interviews and updated internal employment board

• Organized employment workshops, career planning, transition and retention services

Attended job fairs, Chamber of Commerce meeting and Market Maximus/POETservices

• Created and updated resumes for clients

• Managed projects, hosted on-site job fairs and invited outside employers /partners on-site for recruitment

• Updated cumulative weekly reports and provided follow up supports

• Engaged in placement services and daily documentation utilizing IWDS and Lotus

Thresholds Rehabilitation Center / U of C Chicago, IL 5/2000-4/2008

Supportive Employment Clinical Case manager / Research Assistant

• Assisted developmentally handicapped people with finding employment

• Implemented daily and monthly case reports and treatment plans

• Assessed and provided intensive services assigned to engage SSI and SSDI recipients

• Provide dedicated services in partnership with the U of C hospital mental unit

• Coordinated supports groups at the U of C and increased community awareness of thresholds services

• Supplied rehabilitation intervention, job support and transportation services

• Mandated counseling, advocacy, networking, outreach and job development

• Marketed and provided supportive services to ensure success with placements and collaborating partners /Employers

• Performed Medicaid and Medicare billing services

• Scheduled appointments, resume preparation and mock interviewing

• Coordinated and developed community alliances to effectively and successfully maintain competitive employment for clients

Software Skills:

• Microsoft Word, Excel, Outlook, GroupWise ,IWDS, Lotus, and Harmony, Pest Pac, Verifone credit card processing equipment,

Contact this candidate