Manager Customer Service
Resume:
Phoenicia R. Jernigan **** W. **th st. Burbank, IL 60459
Objective: Seasoned Customer service/ sales & Accounting clerk detailed oriented individual with several years of direct service experience in social service / Employment sector. Effective communicator task oriented, with a flexible agenda to accommodate the most rigorous and high paced environments / conditions. Strong, analytical, administrative, case management & job development skills.
Skills
A1- PestMaster Exterminating Co. 6/17/09- Present
Office Manager
• Operate computers programmed with accounting software to record, store, and analyze information.
• Ensure daily operations of office including customer satisfaction
• Booking
• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
• Verify & apply daily incoming bank wires/ payments
• Apply payments to customer accounts, commercial and residential
• Enter all daily checks or monetary items to customer accounts, including balances, making sure all amounts are entered correctly and accurately
• Being alert and proactive in understanding each account, updating with account notes
• Complete deposit slips, reverse applied payments in addition to credit card transactions
• Conduct collection call for all delinquent accounts that are past due
• Draft collection letters, copy, and fax, file these documents to ensure account accuracy
• Provide all customers with updated statements receipts & balances for services provided
• Maximus /POET
WIA Employment Service Case Manager Maywood, IL 4/01-08 -9/30/08
• Rendered employment services to non-working adults
• Assessed the need for services, Employment / Training, intensive & soft skills
• Evaluated client's nature for referral to Bridge Programs to increase their skills
• Supplied job leads, conducted mock interviews and updated internal employment board
• Organized employment workshops, career planning, transition and retention services
Attended job fairs, Chamber of Commerce meeting and Market Maximus/POETservices
• Created and updated resumes for clients
• Managed projects, hosted on-site job fairs and invited outside employers /partners on-site for recruitment
• Updated cumulative weekly reports and provided follow up supports
• Engaged in placement services and daily documentation utilizing IWDS and Lotus
Thresholds Rehabilitation Center / U of C Chicago, IL 5/2000-4/2008
Supportive Employment Clinical Case manager / Research Assistant
• Assisted developmentally handicapped people with finding employment
• Implemented daily and monthly case reports and treatment plans
• Assessed and provided intensive services assigned to engage SSI and SSDI recipients
• Provide dedicated services in partnership with the U of C hospital mental unit
• Coordinated supports groups at the U of C and increased community awareness of thresholds services
• Supplied rehabilitation intervention, job support and transportation services
• Mandated counseling, advocacy, networking, outreach and job development
• Marketed and provided supportive services to ensure success with placements and collaborating partners /Employers
• Performed Medicaid and Medicare billing services
• Scheduled appointments, resume preparation and mock interviewing
• Coordinated and developed community alliances to effectively and successfully maintain competitive employment for clients
Software Skills:
• Microsoft Word, Excel, Outlook, GroupWise ,IWDS, Lotus, and Harmony, Pest Pac, Verifone credit card processing equipment,
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