Manager Customer Service

Keisha Felix

**** ***** ** ****** *******, McDonough, GA 30253

Tel: 718-***-**** • Email: ************@*****.***

SUMMARY:

Highly organized, enthusiastic & professional with practical experience in clerical, administrative and advanced skills in health education, mathematics, and computer technology; coupled with the ability to work both independently and as a part of a team.

SKILLS:

• High level of proficiency in the use of Microsoft Excel, Word, and PowerPoint

• Ability to handle multiple task simultaneously

• Effective time management & prioritization skills

• Detailed oriented with high levels of leadership and learning potential

• CPR AED certified by the American Heart Association

• Advanced ability to communicate in person, orally, electronically, and in writing

EDUCATION:

Aug ’05 – May ’10 Tuskegee University, Tuskegee, AL, B. Sc. Animal Science

WORK EXPERIENCE:

Jan 2012 – present Community Health Works, Macon, GA: Intern

• Currently working with the Central Georgia Cancer Coalition to conduct a community needs assessment for a health disparities grant that will help create programs to improve access to cancer services in middle Georgia

• Created Survey Monkey account for stakeholders to complete needs assessment surveys electronically

• Contacted stakeholders to encourage survey participation

• Compiled and analysed data from needs assessment surveys

• Evaluated assessment tool and provided recommendations for future needs assessments

• Recruited participants for focus groups

May 2011 – Jul 2011 Healthy Mothers, Healthy Babies Coalition of Georgia, Inc., Atlanta, GA: Intern

• Utilized database to document and provide referrals to Georgians seeking access to healthcare

• Provided health education to pregnant callers regarding Prenatal HIV Prevention, Newborn Hearing, and Metabolic Screening

• Conducted and documented quality assurance surveys with recent PowerLine callers

Aug 2008-May 2010 Tuskegee University, Tuskegee, AL: Research Assistant (seasonal)

• Organized and kept records of work study students’ information

• Collaborated with the creation of research surveys for the dean

• Gathered and interpreted results from research

May 2009-Aug 2009 A&E Stores, Inc., New York, NY: Sales Associate/Cashier

• Assisted Manager and Assistant Manager with Point of Sales system

• Aided Manager with store inventory

• Provided cashier and other customer service assistance

• Assisted with facility upkeep

Jul 2008 – Aug 2008 Animal Care & Control of NYC, New York, NY: “Summer Youth”

• Facilitated the welfare and nutrition of the animals

Jan 2007 – May 2008 Tuskegee University, Tuskegee, AL: Research Assistant (seasonal)

• Worked alongside university students to complete research experiments

• Created visual aids and power points for Tuskegee Institute Middle School Tutorial Program

• Helped with the maintenance and upkeep of laboratory materials

• Served as a teaching assistant during classroom lectures at the local middle school

• Provided students with after school tutorials

VOLUNTEER EXPERIENCE:

Apr 2003 – Jul 2003 St. Barnabas Hospital, Bronx, NY

• Aided nurses with care giving of the elderly

• Provided a comfortable living environment for patients

AWARDS & HONORS:

• Collaborative Institutional Training Initiative certificate in Biomedical Research

• Certificate of Achievement in Mathematics on Collegiate Assessment of Academic Proficiency Test

LEADERSHIP & ORGANIZATIONAL EXPERIENCE:

Sep 2011 – Present Mercer Public Health Association, Macon, GA

• Facilitated the education of students and citizens in Georgia regarding rural health issues in the state

Jan 2008 – May 2008 Tuskegee University NAACP Health Committee, Tuskegee, AL

• Assisted with workshops and orientation

• Presented health awareness forums to students on and off campus

• Participated in fund-raising activities for various committees

REFERENCES: Available upon request

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