Customer Service Medical Assistant

Olga Goss

** *. ****** **** *** ***

Tucson, AZ *5710

Home: 520-***-****

Cell: 520-***-****

e-mail: ****.****@*****.***

OBJECTIVE I am seeking a position which will allow me to utilize my experience, training and abilities as well as provide an opportunity to acquire new skills.

PROFESSIONAL EXPERIENCE

Customer Service Representative

Convergys Tucson, Arizona, Aug. 2011 – present

• Handles incoming calls or inquiries from prospective customers or clients

• Assists customers effectively by solving customer disputes

• Provides customer additional information or explains services

• Discusses products offered and ensures customer satisfaction

• Tactfully handles confrontational or stressful interactions with the public

• Accurately captures customer information

Service coordinator

Soreo In home support services, L.L.C. Tucson, Arizona Aug.2010 – June 2011

• Supervise 40 Direct Support Aides and maintain an effective workforce

• Provide customer service to 60 clients and perform home visits to ensure care plan compliance

• Conduct hiring process, employee paperwork and schedule training

• Manage and revise employee schedules, care plans and authorized hours

• Complete any employee change in employment status, disciplinary actions and employee terminations

• Support effectively the policy implementation procedures to maintain compliant

Caregiver

Soreo In-home support services, L.L.C. Tucson, Arizona Aug. 2007 – Aug. 2010

• Assist with or perform activities of daily living such as feeding, bathing and dressing.

• Manage housework, meals, laundry and groceries.

• Consult with Healthcare professionals.

• Communicate with guardians and case managers.

Patient Sitter

UMC, Tucson, Arizona Sep. 2008 - Aug 2010

• Provide continuous observation and surveillance of a assigned patients

• Notified nursing staff if the patient requires assistance, control or other nursing intervention.

• Knowledgeable and supportive of patient and institutional confidentiality and related hospital policies

Sanitary Medical Assistant

Office of Sanitation in the City of Nakhodka,

Bacteriological Laboratory Nakhodka Russia Aug 2004- Feb 2007

• Test the quality of food and groundwater in the area.

• Test the sanitation of Medical equipment

EDUCATION Partizansk Medical College

Medical Partizansk, Russia July 2004

Skills • Bilingual in English and Russian

• Extensive knowledge of Microsoft Office, Outlook, Access databases

• Ability to multitask

• Handles confidential financial and personal information appropriately

• Ability to tactfully handle stressful and difficult situations

• Possess strong problem solving skills

Contact this candidate