Manager Customer Service

*** ********* **.

Atlanta, GA *****

Phone 407-***-****

**.***********@*****.***

Islanna McNeally

Objective To secure a position with a firm that will allow me to expand my horizons and appreciates hard work, determination, great attitude, motivation, and acknowledges opportunity for growth.

Education 1994 - 1998 Maynard Evans High School Orlando, Florida

H.S. Diploma

2004 - 2004 Orlando Vo-Tech Orlando, Florida

Completion certificate of Real Estate Course

2009-current Columbia College Orlando, Florida

A.S. Degree in Human Services January 2012

Working on Bachelors in Human Services

Professional Experience 2008 - Current Picerne Development Orlando, Florida

Property Manager

Tax Credit community

Staffing: Interview/Hire, train, supervise counsel, and Enforce proper company policies and procedures, monthly scheduling, Staff meetings, Employee performance reviews and maintaining employee personal files.

Property Appearance and Maintenance: Oversee all property operations; ensure high quality curb appeal including landscaping, signage, building exteriors, and interior.

Leasing/Marketing: Train and motivate leasing staff, apartment leasing and resident renewals. Create and implement marketing plans, maintain rental rates comparable with market rates. Maintaining budgeted occupancy and above.

Reporting:

Ensure property is incompliance at all times and passes all State and Bank Audits consistently

Budget Management: Minimize expenses to stay within monthly budget, Comparison shop and price negotiate with vendors, record all expenses in budget log, be involved in next year’s budget planning and capital Excel, Yard, Microsoft word, XP

2007 - 2008 Picerne Development Orlando, Florida

Assistant Property Manager

Assist in all areas of property operations, including, but not limited to employee relations, resident relations/complaints, leasing and renewals, marketing plans, property appearance and maintenance, rent collections and delinquency, weekly and monthly reports, payroll and bonuses, refund and liability statements, purchase order requisitions, and approve files onsite at a 328 tax credit community.

Excel, Yard, Microsoft word, XP

2006-2007 C-T Associates Bradenton, Florida

Assistant Property Manager

Act as Manager in absents of Property Manager

Responsible for all front office operations for a 322 unit Tax credit/Hope 6 community

Lead, set goals, train and motivate all front office staff

Responsible for maintaining high occupancies

review application files for approval/denial

Marketing and Networking for required activities to maintain tax credits

Liaison between the Bradenton Housing authority and all CSR requirements for Public Housing residents

Attend Monthly Board Meetings and mediations

Above Average scores on all areas of annual review

2004 - 2006 Picerne Development Orlando, Florida

Leasing Professional

MVP (leasing Professional) for Region II Last quarter of 2005

Taking initiative in all management duties for 328 unit property

Traveling on demand to all sister sites and helping where needed

Maintaining leasing goals set my PM and DM

Resident retention cross training for management duties, customer service,

Host resident activities, collection of rent and balances, screening and handling resident issues before sending to Property Manager, marketing, motivating staff where needed, brain storming and acting on new ideas. Maintaining 100% leased and 98% occupied by closing of each month.

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