B.S in Speech Pathology, Customer Service Rep

GIA M. BARDEN

Present Address

**** ********* ******

Nashville, TN 37221

281-***-**** (c)

kx8l3d@r.postjobfree.com

Education: Tennessee State University

August 2007-May 8, 2010

B.S.-Speech-Language Pathology/Audiology

Xavier University

August 2004- August 2005

Cy-Fair Community College

Displaced due to Hurricane Katrina

Cy-Fair High School

Diploma, May 2004

GPA: 4.0 (overall)

Employment History:

October 2002- October 2003 Pizza Hut Cypress, TX

February 2007-August 2007 Customer Service Receptionist

• Assist customers with their orders

• Assist customers in making sure orders are accurate when they leave the store

October 2003- August 2007 Kroger / Starbucks Cypress, TX

Cashier, Floor Supervisor, Customer Service Boothe, Assistant Manager

• Checking out customer orders with efficient speed

• Handling money transactions between customers

• Ran front end, handled employee breaks, customer complaints, made night drops in safe

• Handled Western Union transactions, utility bills such as (Reliant Energy, Timer Warner, Center point), customer returns and exchanges

• Place product, paper and pastry orders, keep track of inventory and make customer drinks in a efficient manner

May 2008-August 2008 C.O.A.C.H Factory Outlet Cypress, TX

Sales Associate

• To become familiar with the product and meet customer needs

• To sale product to the customer and increase store productivity

June 2010-August 2010 Certified Staffing Houston, TX

Temp

• Data entry

November 3, 2010-October 2011 Applebee’s Nashville, TN

Waitress, Expo, Host, Carside

• Take customer orders and provide exceptional customer service while they are dining in the restaurant

• To make sure customers orders leave the kitchen correctly

• To greet the customers who come into the restaurant and to get them seated within a timely manner

• To answer phones and input customer orders, and to deliver the orders to the customers when they arrive

• To cash out customers

August 15, 2011-present CVS Caremark Nashville, TN

Customer Care Representative

• To provide customers with a high quality of professional care while assisting them with refills

• Making sure members understand their prescription benefits

• Assisting Doctors offices and pharmacies with processing prescriptions or providing them the proper information to get a medication covered for member

June 7, 2009- June 21, 2009 Summer Research Dialect Project University of Massachusetts Amherst

Research Participant

• Under the guidance of Ms. Lisa Green and several other professionals we conducted research on African-American English

July 2009- November 2009 ASHA Convention Presenter

Researcher and Presenter

• Conducted a research experiment looking at the graduate school admissions process from the university and student prospective.

• Kept a journal from July to October describing my feelings and actions taken while applying for graduate school

• Composed and collected surveys from fellow classmates

• Presented the research project at the 2009 ASHA Convention

January- March 2010 TSU Research Day

Presenter

• Presenting research on what students and the Speech-Language Pathology Dept. feel about applying to graduate school

Honors:

Dean’s List for six semesters

Associations:

National Student Speech Language and Hearing Association

Golden Key

Tennessee State Men’s Basketball Team

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