Human Resources Customer Service

OBJECTIVE

Highly skilled Human Resources Specialist with prior experience overseeing employee relation cases and reducing turnover rates with two years of supervisory skills

EDUCATION

Bachelors of Science in Business Administration & Management

Virginia Commonwealth University (VCU), Richmond, VA

Graduated: December 2009

Master of Business Administration with a Human Resources Concentration

DeVry's Keller Graduate School of Management, Atlanta, GA

Anticipated Graduation: Fall 2012

EXPERIENCE

Georgia Department of Revenue Atlanta, GA

June 2010 - Present

Human Resources Specialist, Human Resources Department

• Assist with the preparation and distribution of communication materials

• Compile and prepare occupational classifications, position descriptions, salary scales and competency appraisal measures and turnover rates

• Investigate employee relation cases by interviewing witnesses, taking statements, reviewing documentation, and organizing evidence

• Develop and deliver training as necessary in human resource areas of expertise

• Consult with or serve as a technical liaison between business, industry, and government officials

• Act as Performance Management Administrator and monitor approximately 2,000 performance evaluations

• Compose performance management policies and submit for review

Georgia Department of Revenue

Auditor / Tax Examiner, Individual Income Tax

• Reviews protests of assessments and protests of penalties and interest

• Audits financial records of Georgia taxpayers to evaluate reporting and payment of personal taxes

• Collect taxes from individuals or businesses according to prescribed laws and regulations

• Verify accuracy of all schedules, attachments, deductions, exemptions, adjustments, credits and computes proper tax, penalty, and interest

• Assist taxpayers with reporting requirements and the preparation of tax returns

VCU Recreational & Aquatic Center

February 2008 – January 2010

Facility Supervisor, Richmond, VA

• Delegate daily operations for recreational sports

• Audit cash registers, daily cash summaries and daily deposit

• Manage cash box of $200 for the daily functions of the facility

• Supervise the maintenance and cleaning of recreational

equipment and tools in accordance with departmental standard operating procedures

• Interview, hire, direct, train, evaluate the performance of, and when necessary, recommends discipline and/or discharge of employees

• Input and balance department ledgers and business accounts

• Consolidate and analyze monthly and fiscal year Revenue reports

• Develop comprehensive reports and charts of all transactions

VCU Recreational & Aquatic Center

Human Resources Assistant, Human Resources Division Richmond, VA

• Processes all personnel and/or position actions and other transactions in a timely manner and according to established guidelines.

• Interview, hire, direct, train, evaluate the performance of, and when necessary, recommends discipline and/or discharge of employees

• Submit I-9s and background check using HireRight

• Configure accurate detailed spreadsheet of all positions processed for departmental Supervisors

• Assist with conversion of Student Workers to Federal Work Study

• Process paychecks for accuracy and posting for approximately 300 workers.

• Examine documents to ensure compliance with HR policies

• Submit Workers Compensation first report of injury according to applicable policies and procedures

• Verify time and attendance records, and compute/reconcile employee deductions for wages, taxes, benefits and other withholdings

Capital One Financial

April 2006 – August 2006

Customer Service Specialist, Richmond, VA

• Process Letters of Authorization, internal and external payoff requests

• Manage and assist customer through inbound and outbound calls

• Correct address changes and authorized credit card users

• Investigate fraudulent account activity

• Activate and deactivated credit cards

• Approve or deny increase or decrease credit limit requests

Contact this candidate