Jvkoepfer060408

John V. Koepfer

*** ******** **** **** ****** Falls PA 15010 724-***-**** *********@*****.***

VP / Director – Software/Service Development

E-commerce / B2B / Application Product Development / Technology Planning / PMO

Process Control / Balanced Scorecard / Engineering Management / International / Team Leadership

Created products and support critical to service capability growth of both large and small companies in both North America and Europe. Led high impact teams utilizing application development and other tools for technology-intensive, multi-product companies in a variety of industries. Planned and managed workflow process control, new product design and development, operational and back office support, and functionality growth initiatives.

• Introduced forecasting, planning and management systems, enabling AOL to sustain hyper-growth.

• Boosted AOL on-time project completion 25%, and strengthened productivity, cost efficiency and work flow.

• Cut $5M annually from CompuServe’s applications update process.

BS Mathematics, University of Pittsburgh.

Key Skills and Attributes: Cost-effectively applying leading edge technologies. Developing new, more efficient systems. Designing and leading high impact projects. Expanding productivity. Turning around underperforming IT support units. Managing large budgets. Strengthening cost control. Taking initiative to actively improve operations.

Key Achievements

Introduced forecasting, planning and management systems, and PMO Structure enabling AOL to sustain period of hyper-growth. Reporting, financial and scheduling development tools were poorly developed for this rising industry star. Enabled front line managers for the first time to calculate labor yield and accurately estimate project completion schedules. Rebalanced staffing. Virtually eliminated escalation of virtually every decision to senior management.

Boosted AOL on-time project completion 25%, and strengthened productivity, cost efficiency and work flow. Increasing volumes of project work were being dumped on back office systems support team. Established project review, prioritization and assignment process that eliminated duplication of effort, coverage gaps, overwork and missed deadlines.

Cut $5M annually from CompuServe’s applications update process. Service delivery systems maintenance costs were escalating. Created assessment program that determined which applications were worth additional investment and which were to be decommissioned. Restored system reliability while eliminating millions in unnecessary operations costs.

Ensured quality of 35 applications that kept FedEx Ground, Highmark and Federated Investors operational. Established service management presence for CAI in support of critical clients. Managed customer relations, business development and operation of the company’s center charged with adjusting or rewriting applications.

Increased Honeywell Pulp and Paper application business 50%. Led team that improved process productivity by $1M annually and enabled company to grow revenue $15M in one year through innovative control software.

Career Summary

Division Manager, Computer Aid Inc (CAI), 2006 to 2007 – Maintained oversight of IT outsourcing and consulting service delivery for legacy application maintenance and workflow process control software development. Guided client relationship building within a two-to-three year sales cycle. Responsible for $3M budget. Supervised four.

Senior Technical Director, AOL, 2003 to 2006 – Served as Chief of Staff to the CIO. Held primary responsibility for the business transformation process during a key phase of the company’s transition to a new business model. Structured and implemented central development and resource capacity planning, software development methodology improvement and application portfolio management. Managed European development center. Led team of 67. Controlled $4.5M budget.

Senior Technical Director Billing, AOL, 2002 to 2003 – Guided $20M first phase implementation of new billing and e-commerce systems while supporting existing legacy structure used to bill 30 million members every month. Led initial work on innovative Music and Movie Store e-commerce solution. Headed team of 150.

Senior Technical Development and QA Director, CompuServe, 1999 to 2002 – Led technical teams supporting broadband back office support, billing, search, chat rooms, email and, ultimately, member migration to AOL.

Prior Assignments: Application Software development Director, Honeywell Industrial Systems. Application Center General Manager, Honeywell Europe. Application Software Manager / Developer, Honeywell Industrial Controls and Systems Divisions. Systems Engineer, Westinghouse Industrial Controls.

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