Nancy P. Hardage
Spine and Sport Physical Therapy Woodstock, Ga.
Front Office Coordinator Sept 2010 to March 2012
Front office functions : patient relations, appointment scheduling, insurance verifications and
collect co-pays. Duties include patient check in and out, handling of medical records,
collecting outstanding balances, selling retail items, posting payments, and make bank
deposits. Create weekly patient reports. Follow up with Plan of Care reports. Manage and
order office supplies. Able to handle interruptions, multi-task and problem solve. Positive
comments from patients regarding my respectful, friendly and courteous demeanor.
Parker Painting Company Marietta, Ga.
Office Manager April 2005 to March 2009
Demonstrated my computer, organizational and customer service skills while coordinating residential and commercial painting assignments with customers and vendors.
Created invoices and estimates by using QuickBooks.
Managed office payroll, accounts receivables and payables.
Analyzed expense and profit reports for painting assignments.
Monitored purchase orders to increase profits for the company.
The Home Depot Atlanta, Ga.
Workers' Compensation Case Coordinator April 1989 to March 2005
Advocate for the injured associate.
Liaison between Third Party Administrator, Managed Care Nurse and The Home Depot stores for the Southeast territory. This included 200 open claim files.
Experience in decision making with legal counsel in bringing open claims to closure and or settlement.
Trained store management in the handling and procedures of claims to decrease costs for store management.
Instructed store management on safety to reduce claims and costs.
Expense Clerk April 1989 to December 1990
Responsible for accounts payable for the Advertising Dept. and utility companies for all Home Depot stores nationwide.
Received promotion to Risk Management Department in 1990.
Certified Workers' Compensation Professional Atlanta, Ga.
Property & Casualty Adjusting School Atlanta, Ga.
Georgia Workers' Compensation License Atlanta, Ga.
DeKalb Community College Decatur, Ga.
Skills: MS Word, Outlook, Excel, Power Point, Lotus Notes, QuickBooks, Customized CSR System for The Home Depot