Customer Service Medical
Resume:
India O'Shana Rivers
Moncks Corner, SC 29461 US
Mobile: 843-***-****
Day Phone: 843-***-****
Email: ********@*******.***
Education:
Springfield College Charleston, SC US
Master of Science-Organizational Leadership and Management
GPA: 3.34 of a maximum 4.00
Benedict College Columbia, SC US
Bachelor of Science-Business Administration-Management- Cum Laude
GPA: 3.19 of a maximum 4.00
Work Experience:
Ralph H. Johnson VA Medical Center June 2011-Present
Charleston, SC US
Medical Scheduling Assistant (S.T.E.P.)
Provide excellent customer service to Veteran patients by calling and scheduling future or urgent doctor appointments. Concentrate on patient advocacy in addition, verify patient information for accuracy, and maintain two federal data systems (VISTA and CPRS) by inputting patient appointment information, appointment cancellations, schedule labs, order labs, and input notes for doctors regarding medication renewals and medical concerns. Use metric system to keep up with data placed in computer systems. Call patients for courtesy schedule reminders and recall patients who were not available to schedule appointments. Identify patient needs; provide assistance and answer patient questions, including discussing patient information. Initiate measurable improvements to increase productivity. Communicate with supervisor and other VA employees through Microsoft Outlook. In addition, assist with all clerical administration duties as directed.
Berkeley Co. School Dist. February 2008-Present
Moncks Corner, SC US
Student Concern Specialist/Substitute Teacher
Possess capabilities in all areas and follow oral and written directions, establish effective working relationships with staff and students, implement lesson plans left by the permanent teacher, demonstrate capabilities in all subject areas by executing excellent communications skills, address various learning styles, implement strategies, initiate activities and techniques for promoting quality student performance in both academic and social behavior based on student's, effectively contribute assistance for students with special needs, create and maintain a climate of respect and fairness for all students, demonstrate fair and ethical judgments, apply appropriate consequences for inappropriate student behavior, display problem solving, cooperative negotiating and conflict resolution strategies skills, and use classroom instructional time appropriately and wisely.
Charleston County School District April 2011-June2011
Charleston, SC US
Student Concern Specialist (Contract)
Experience working with high risk youth, energetic self-starter, supervised and control activities of students assigned under the principal’s control. Took immediate action on own authority and initiative to resolve conflicts between student and staff and provided feedback to the staff about students and his or her special needs. Enforced safety rules and regulations, mediate and advocate for students in problem situations, and provided support for diffusing potential conflict situations.
SC Dept. of Motor Vehicle February 2008-January 2010
Moncks Corner, SC US
Administrator
Provided great customer service, independently processed vehicle registration, driver license and commercial license applications with the highest level of expertise, including review of possible fraudulent documents. Accurately processed the most complex transactions, such as lien sales, revived salvage, driver license reinstatement's after suspension or revocation, commercial licenses with certificates and adding or removing court restrictions. Knowledgeable of Q-Matic principles and its operation. Resolved issues and tactfully mediated complaints from customers. Performed all duties using skills that included problem analysis/resolution, ability to perform complex field office technical work, mathematical/cashiering skills related to the processing of registration/licensing application and independently demonstrate leadership skills and all other duties as needed.
Medical University of SC March 2007-December 2007
Charleston, SC US
Office Administrator
Managed and provided outstanding assistance in the Office of the Chairman, Department of Medicine. Organized and processed domestic and international business travel arrangements, consolidated expense reports and assists in reconciling corporate credit card changes to ensure timely and accurate reimbursement. Collected and compiled data to provide visibility of status for travelers review and/or signature. Created, edited and maintained electronic and written communication. Tracked and maintained information relative to department and business operations. Verbally communicated a wide variety of information to multiple department directors, business managers and, compliance officers. Processed incoming and outgoing communication and correspondence to ensure proper dissemination of information. Prioritized and scheduled management-level employee time and availability for efficient use of time. Tracked and maintained conference room schedules for availability and efficient use of resources. Coordinated the acquisition and maintenance of resources. Ordered and maintained office supplies. Planed and implemented logistics for executive level internal and external events. Assisted training new employees on office policies and procedures. Maintained confidential personnel documents using a electronic and hard copy filing system. Managed office documents proficiently using in Microsoft software (Outlook, Word, Excel and PowerPoint) and Internet Explore. Worked under limited supervision.
Benedict College August 2004-December 2006
Columbia, SC US
Administrative Support **Student Apprentice**
Greeted and assisted new and returning students living on campus, conducted opening and closing procedures for on campus students of 1200+, conducted oral peer sessions and disciplinary action with the supervision of Director, assisted 10 housing coordinators with specified duties, and all other duties as needed such as applying fees and charges to students account using data system, file records, mail courier, and helped maintain student electronic files.
Affiliations:
Palmetto Children Initiative (2010) - Intake Specialist
Additional Information:
Task driven and experienced in fast-pace and high energy environments. Always delivers exceptional technical, written, problem solving and communication skills in job performance duties. Team player that is trustworthy, discreet and committed to delivering excellent customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and reliable in completing projects in addition to multi-tasking effectively. Expertise in fiscal management, internet researches, IRB (institutional review board), grants submission, post and pre assessment, survey, office coordination, documentation, and presentation. Proficient in Microsoft applications such as: Word, Excel, and Power Point programs.
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