Manager Sales

REEM DEMLER

Address: *** **** *****, ********, ***** Carolina 29902

Phone: 904-***-****

(H) 904-***-****

(C) E-mail: kwkpbf@r.postjobfree.com

PROFILE

Highly accomplished and goal-focused management professional, poised to leverage experience toward a new role within a company seeking an articulate team player committed to supporting company objectives. Background includes managing a broad spectrum of business operations to facilitate and maintain streamlined operations. Proven success in developing and implementing unique strategic initiatives that resulted in astonishing growth of various organizations. Received numerous accolades and awards for exhibiting unparalleled commitment to performance and service excellence; reputed as the best manager in the district for year 2009. Possess stellar communication and people skills; bilingual in Arabic and English with working knowledge of the German language.

KEY STRENGTHS

- Project Management

- Operational and Strategic Planning

- Sales Profitability and Improvement

- Budgeting and Cost-Cutting Initiatives

- New Business Development

- Complex Negotiation and High-Closing Ratio

- Risk Analysis / Turnaround Situations

- Organizational and Staff Development

PROFESSIONAL EXPERIENCE

BEST BUY, JACKSONVILLE, FL

Mobile Manager 2008-Present

- Provide strategic leadership and direction to a group of highly talented staff consisting of 8 to 12 direct reports and 67 employees on the sales floor; foster a cohesive team environment to motivate them in achieving all established sales goals

- Maintain appropriate staffing level and streamline operations by organizing employee schedule

- Administer product processing as well as money and safe handling; authorized to execute overrides and transfer drawers

- Partner with the general manager and district manager in establishing budgets and sales objectives

- Assess customers’ credit checks for approvals

- Instrumental for the development of BBM that significantly increased whole store profit (NOP) by 40 to 45%

CITY BANK, JACKSONVILLE, FL

Risk Manager 2007-2008

- Managed and consistently maintained up-to-date third party databases and credit files

- Spearheaded the investigation of Macy’s Visa fraud

- Facilitated in-bound and out-bound calls

- Established an open line of communication with both internal and external business units, including the Citi Business Units, Centralized Vendor Management, Legal, along with Finance and Operations groups

- Reviewed and approved commercial credit requests generated from third party exposures

MERRILL LYNCH, JACKSONVILLE, FL

New Business Representative / United Kingdom Accounts Processor (UKTA ) 2006-2008

- Expertly utilized Goneaway, Cmaint, Agentmaint, Financial, Repurchase, Repsett, Switches, FSU Screen, and AWD Screen to accurately process more than 20 items on a daily basis

- Championed the “Above and Beyond Service” citation for exemplary performance and unparalleled work ethics

- Reputed by management for consistently meeting tight deadlines for closed-end fund remediation for the general counsel

- Created journal entry spreadsheets through MS Office, Word, and Bridge

- Worked hand-in-hand with financial advisors and carriers to effectively resolve complex issues

- Collaborated with internal teams, such as Marketing and Annuity service in handling new investors choice contracts, 1035 exchanges, tracking tools, twins system, non-proprietary checks, and research contracts

MAYFAIR, JACKSONVILLE, FL

Leasing Agent 2004-2006

- Adeptly managed property, staff, and tenants, including collections, terminations, legal actions, parking, pet control, complaints, training, staff problems, and quality control; compiled and predated a legal abstract of tenant lease terms and meaning

- Continuously exceeded all established sales quota for more than nine consecutive months

- Dramatically increased occupancy from an average of 72 % to 102%

- Singlehandedly managed the marketing and leasing of 2 large apartment complexes comprised of 475 units

- Proficiently handled research as well as negotiation of agreements with vendors and contracted services

GULF AIRLINES, MANAMA, BAHRAIN

Senior Flight Attendant 2001-2002

- Trained and supervised four to six attendants onboard four international flights weekly

- Refined knowledge of flight crew through conducting off-hours safety training

- Formulated conflict resolution guidelines to effectively handle irate passengers

- Trained and certified for safety and first aid

KARISMA JEWELRY, DUBAI, UNITED ARAB EMIRATES

Sales & Marketing Manager 2000-2001

- Assumed full responsibility for the purchasing, merchandising, marketing, and sales of more than $20M jewelries, including competitor analysis, market studies, trade shows, store layout, plan-0-grams, hiring staff, referral fees, VIP section, and advertising.

EMIRATES AIRLINES, DUBAI, UNITED ARAB EMIRATES

Supervisor Cabin 1997-2000

- Provided unparalleled service to passengers throughout their flight, which include royal families, heads of state, diplomats, and political leaders

- Served as the “go-to” expert on international customs and etiquette

- Profitably increased sales by developing a unique strategic initiative to effectively up-sell seating

- Received the Best Crew Customer Award for three consecutive years

EDUCATION

Associate of Arts in Business (2009)

Florida Community College, Jacksonville, FL

Associate of Arts in General Studies (2006)

Coastal Carolina Community College, Jacksonville, NC

Academic Distinction: Dean’s List

PROFESSIONAL DEVELOPMENT

Completed various training coursework relating to staff recruitment and hiring, sales, team building and relationships, leadership and management, business and budget

AWARDS AND HONORS

Best Buy: Achievers for 2010; ranked among the top 20 stores in the world (double budget)

Best Buy: Mobile Manager in District, 2009

Best Buy: Mobile Store in the Company, 2008

Exceeded Budget Award ML New Business Annuities

Best Flight Attendant Award for completing attendance eight months in a row

1st Airline Award three years in a row (part of best cabin crew)

AFFILIATIONS AND ACTIVITIES

Volunteer, Relay for Life | Volunteer, Breast Cancer Association United Way| Member, WOLF

TECHNICAL EXPERTISE

Software / Applications: MS Office Suite (Word, Access, Excel, FrontPage, Project, Visio, Outlook Express, Publisher),

MS Site Server, Internet Explorer, Adobe Creative Suite , CorelDRAW Pro, QuarkXPress, Home Studio, Creative Solutions, Scheduler, , Turbo Tax, Quicken, QuickBooks, and Oracle

Operating Systems: Windows XP / NT / ME / 2000 / Vista / 2007

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