Customer Service Administrative Assistant

LaShunda M. Roberts

*** ***** ****** **** ***~ Atlanta, Georgia 30315

Home: 678-***-****~ Cell: 404-***-****

Email: ***********@*****.***

Personal Profile

I’m a focused, energetic, very efficient and dependable individual with 4 years of retail and customer service experience also offering management and associate development training. I also have 2 years of Administrative Assisting and clerical work. I delivered Star quality customer service, while processing 1,000 or more transactions daily to meet the company’s quotas. I work well with teams and can also work well alone. I delivered great results, motivated and trained 10 to 20 employees in various functions and operations of the store. Have the skills and knowledge of Microsoft word, Microsoft Power Point, Microsoft Office and Excel, typing, copying, and faxing. Making employee schedules to meet company’s goals, cashiering when needed, performing cash pulls, transaction audits, and preventing loss to meet corporate requirements. I’m a hard worker, very detail oriented, and I’m always punctual and always willing to learn for improvement and growth.

Experience

April 2007/ December 2011 Ross Dress For Less Atlanta, Georgia

Area Supervisor

• Opened and closed store, supervising a staff of 10 to 20 employees for 8 hour shifts.

• Supervising stock and stock team, coaching, training, and developing stock team members on delivering store merchandise in order to meet store daily goals.

• Managed Loss Prevention and conducted code 50 inspections controlling internal and external theft.

• Assisted in sizing standards to meet store goals, training employees on various policies and procedures.

• Developed store schedule for employees to meet company and store requirements.

• Assisted in cash office, conducted cash pulls, transaction audits and assisted in other areas as needed.

• Delivered 100% in customer service for secret shoppers and helped maintain number 0ne store in the district by shortages, sales, and customer transactions.

Front –End Supervisor

• Served as the head cashier while training and supervising 3 to 6 cashiers for 8 hours.

• Delivered great customer service, answering customer questions to the best of my abilities, handling customer complaints and performing post voids.

• Maintained a neat, clean and organized front end area.

• Answering phone calls, processing sales transactions to 100 or more customers giving all customers a fast and friendly check-out.

Retail Associate

• Marking down merchandise to meet store goals and ensuring proper merchandise presentations.

• Served, greeted and assisted customers in the fitting rooms and maintained a clean and organized sales floor.

• Assisted in the stock room processing store inventory, driving great contributions and delivering the stores merchandise in a timely fashion.

• Assisted in developing store displays for holidays, and seasonal flows.

March 2004/April 2006 Office of State Treasure Atlanta, Georgia

Administrative Assistant

• Delivered great customer service by greeting and serving all guest.

• Answered and directed all phone calls.

• Typed documents and presentations, scheduled meetings, copied, faxed and made corrections to all documents if needed.

• Handle all customers and guest requests with a pleasant and welcoming attitude.

• Control of petty cash, cash audit documents, record keeping, and filing.

• Used Microsoft Office, and other Microsoft programs with knowledge and preparation for company goals.

Education

August 2003/ May 2007 Southside Comprehensive High School Atlanta, Georgia

• College Preparatory and Vocational Training

March 2010/ Present Atlanta Area Technical College Atlanta, Georgia

• Medical Assisting and Physical Therapist Assistant

References

Larry Leek

The Villages at Carver

174 Moury Avenue, SW~ Atlanta Georgia 3015

Phone: 404-***-****

Cell: 404-***-****

RoShawnda Strong

Ross Dress for Less Stores

1801 Howell Mill Road NW~ Atlanta, Georgia 3018

Phone: 404-***-****

Cell: 404-***-****

Michael Hope

Atlanta Area Technical College

1560 Metropolitan Parkway SW~ Atlanta, Georgia 30315

Phone: 404-***-****

Cell: 404-***-****

Chris Rucker

The Webzone- Atlanta

971 N. Hairston Road Suite 1-B~Stone Mountain, Georgia 30083

Phone: 770-***-****

Contact this candidate