Sales Customer Service

Jocelyne Assiobo-Tipoh

**** * ********* ****** *** Chicago, IL 60660

Email: ********.*****@*****.*** Cell: 718-***-****

EDUCATION

Brooklyn College, Brooklyn NY

Degree: Bachelor of Science in Business Management and Finance May 2010

Borough of Manhattan Community College, New York, NY

A.A.S. In Small Business /Entrepreneurship, August 2008

CERTIFICATES / AWARDS

Global Student Entrepreneur Awards, 2006, 2008

Collegiate Entrepreneur Organization (CEO category), 2007

Customer Service Critical Thinking Skills Certificate, November 2010

EXPERIENCE

Store Manager

Cricket Communication, Chicago, IL January 2012 - April 2012

• managing and motivating a team to increase sales and ensure efficiency

• managing stock levels and making key decisions about stock control

• organizing special promotions, displays and events;

• dealing with sales, as and when required

• Handled replenishment and inventory counts each week

Team Leader

Target Store, Long Island, NY January 2011 – January, 2012

• supervised team member that provide fast, fun and friendly service to Target guests, both face-to-face and by supporting sales floor to achieve department goals. Supervised team members to achieve Target sales, service and presentation goals.

• Handled customer issues, process purchase transactions and handled refunds as well.

• Handled replenishment and inventory counts, department discrepancies and assist in team member schedule

• November 2011 Target Store Brooklyn NY Employee of the month

• Hire , train and develop new employees

Administrative Assistant

Senator Schumer Office, New York, NY January 2010 –June 2010

• Carried internal tasks by delivery and helping other department staffs to organize files

• Assisted with coordinating daily chores from scheduling, confirming appointments, and reviewing projects by using a desktop computer

• Extended messages to professional staffs, contacting, and prepared files for meetings and conferences

• Provided administrative support to the deputy state director such as answering telephones and assisted visitors, faxing, mailing and copying and internet research.

• Organized, sorted and assigned mail distribution for all the employees.

Shop Manager

Adjoa African Hair Braiding, Brooklyn NY, July 2005- May 2011

• Manage expenses, indentify efficiencies for controllable and salaries expenditures

• Oversee all internal operations of the shop from supplies expenses to revenue

• Recruit, Hire and train employees to maintain the standard of the business

• Evaluate competitive price data to set prices, generate quote for various products

• Monitor cash flow of the business on daily business and organized bank transactions as well as regular sales report

SUMMARY OF QUALIFICATIONS

Energetic, hard working, fast learner, team player

Willing to accept responsibility and work cooperatively with others

Computer: Microsoft Office, Internet

Languages: French Bilingual

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