Customer Service Sales
Resume:
MARK CIACCO
West New York, NJ 07093
**********@*******.***
QUALIFICATIONS:
• A bottom-line profitability and market share-minded individual who understands the importance of maintaining excellent customer satisfaction by delivering exceptional service delivery to ensure superior shopping experience.
• Adept in setting and communicating strategic direction that captures the energies of the organization and encourages achievement of common goals particularly higher sales, lower shrinkage.
• Comprehensive management/supervisory experience; provide leadership, direction, organization and continuity.
• Proven interpersonal relations, communications and people skills with the ability to interface with staff, sales representatives, managers, customers and major accounts.
• Extensive customer service experience including problem resolution: furnished extensive post-sale customer follow-up to determine customer satisfaction and encourage future increased sales.
• Confident decision making with demonstrated abilities in handling simultaneous positions, tasks and assignments under difficult situations.
• Concise written and verbal communication skills: persuasive presentation, sales and negotiation skills.
• Accustomed to taking aggressive sales initiative to realize corporate profitability and personal advancement goals.
• Experience in creating new markets and expanding present territories along with identifying trends and developing/implementing marketing strategies.
• Computer skills MS Word, MS Excel, MS PowerPoint, & Outlook Express.
EXPERIENCE:
Rosa Food Products, inc Philadelphia, PA
Territory Manager 6/07- Present
• Profitably manage New York and New Jersey territory for this largely successful Italian food importer , selling to supermarkets, deli’s, restaurant’s, and food distributors. etc..
• Responsible for maintaining these accounts including increase in sales volume, by gaining space in my accounts through placements of more items in our portfolio, handling tasks and assignments, and strong presentation skills.
• Effectively managed my territory and opened up new accounts and increased sales and profit through referrals, leads, and self generated prospects through my efforts in the field.
• Collaborate with owner on building distribution with all other market accounts. Achieved success and quarterly bonus for exceeding my goals in distribution.
Arizona Beverage Co, Inc. Brooklyn , NY
Sales Manager 11/03-6/07
• Responsible for efficient sales management and superior customer service delivery to over 250 supermarket chain retail branch store accounts located throughout Northern, Central, and Southern Jersey territory.
• Initiate and foster strong client relations with general store managers and their subordinate grocery managers at high volume accounts with A&P, Shop Rite, Pathmark, Foodtown and Stop & Shop.
• Collaborate with store management on visual displays, POS and aisle caps according to planograms to increase product sales.
• Review product-specific surveys and comments form store personnel and customers; made recommendations to home office.
The Ferolie Group, Inc Montvale, NJ
Sales Manager 2/98-11/03
• Profitably managed over 150 retail store accounts in Northern New Jersey from various leading supermarket chains for a leading food broker representing major manufacturers including but not limited to McCormick, Beech-Nut, Betty Crocker, General Foods, Post, Melitta and Master Foods.
• Account servicing included established product sales, new product introduction, and merchandising.
• Increased business growth via enhanced orders through persuasive sales, thorough product knowledge, analyzing and responding to changing trends in consumer buying patterns.
Duane Reade,Inc. Manhattan, NY
Store Manager 10/89-2/98
• Oversaw all operations and administration of a fast-paced leading drug-store retailer in Manhattan. Responsible for sales, merchandising, displays and store condition.
• Trained, assigned activities and supervised the productivity of 15 employees.
• Monitored and scheduled all truck deliveries for proper inventory levels.
• Provided courteous, efficient response to customer concerns and promptly resolved problems.
• Tallied sales, reconciled cash/credit transactions, prepared deposits and reviewed A/P and A/R.
• Monitored scheduling of all personnel to maintain high level of customer service.
Rickel Home Center Bergenfield, NJ
Assistant Store Manager 6/78-10/89
• Participated in all aspects of store management including operations, employee scheduling, inventory control, implementation of visual displays and sales promotion for one of the highest volume stores of a national home and housewares retailer grossing $250 million annual revenue chain-wide.
• Oversaw the efficient sales of home improvement and décor products through provision of knowledgeable customer service, concept promotion and strategic merchandising by a staff of 90.
• Promoted to warehouse manager 18 months after joining firm, then progressed to Section Manager before being promoted to Assistant Store Manager.
EDUCATION:
Bergenfield High School Bergenfield, NJ
Diploma References submitted upon request. 1979
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