Draftsman

DAVID R NICKENS JR

**** ******* ** • VIGINGIA BEACH VA 23464

PHONE 757-***-**** • E-MAIL *****.*********@*****.***

OBJECTIVE

To obtain a career as in the drafting and design field, that will utilize all my skills in manual drafting, Computer Aided Drafting, technology and vision.

EDUCATION

Currently attend ITT School of Drafting and Design

PROFESSIONAL EXPERIENCE

March 2005- Current Hustead’s Canvas Creations Norfolk, VA

Sewing Room Supervisor/AutoCAD Operator

Responsibilities include but not limited to

o Installing new awnings

o Repair and recover old awnings

o Cut metal and fabricate steel frames

o Clean steel and aluminum frames

o Paint frames

o Staple-On vinyl and canvas covers to aluminum frames

o Apply vinyl graphics to awnings

o Using AutoCAD, design new covers according to measurements of metal awning frame

o Using manual drafting techniques, design new covers according to measurements of metal awning frame

June 1999 – October 2004 Bank of America Norfolk, VA

Recovery Analyst: March2004-October2004

Research and Adjustment Rep III: March2003- March2004

Recovery Analyst: May2000-March2003

Collector III: June1999-May2000

Major Responsibility is to collect/recovery funds lost to merchants during a customer dispute investigation. Investigates and prevents potential write off. Resolves research and adjustment inquiries within the bank's practices and procedures. Responsibilities include: investigates daily incoming research and adjustment inquiries; resolves differences; answers service requests and inquiries received from various channels; determines accounting entries and makes appropriate disposition. Provides direction and guidance to less experienced department researchers.

o Created and maintained a new Capacity plan spreadsheet, which successfully tracked incoming and outgoing invoices.

o Board member of an internal Bank of America company (L.S.S.) of which my duties were on process improvement and improving our associate satisfaction score.

o Assisted Team Manager with hours reporting system and other reporting.

o Consistently meet or exceed Recovery goals.

o Participate in associate/executive round tables to discuss areas of improvement for the department.

o Selected to take “Selecting For Success”, an interviewing training and certification.

o Selected as a member of the Inbound/Outbound resolution team, which was dedicated to resolving issues existing in the Recovery Department, and to promote more unity and teamwork. This was a major department initiative of which only seven out of 100 associates were chosen.

o Assist process-improvement team in the enhancement of GUI for the Recovery department

o Created a Tri-site newsletter for the National Recovery Department, which was distributed to Recovery associates in Brea, CA, Greensboro, NC and Norfolk, VA. In December 2001 I received a CELA award for this newsletter

o As part of the Non-Fraud Claims Departments new Recovery team, I assisted in preventing and recovery almost 1 million dollars within the first 8 months

January 1998-June1999 GE Capital Hampton, VA

Senior Collector

Educated customers regarding credit delinquency. Assisted account holders with payment plans and hardship options.

o Planned with account holders effective repayment and hardship options

o Assisted associates with system problems

o Exceeded goals by 3.8%, collecting $496,947 during my first year with the company

o Was awarded “Associates of the Month” twice for dedication to teamwork and providing outstanding customer service

o Accurately prepared staffing reports, computer login statistics and associate performance reports daily.

o Was a member of the Awards and Recognition Committee

o Trained associates on MS Outlook and new software that the department received.

August1994-August1996 US Air Force Langley AFB, VA

F15 Phase Inspections Mechanic

o Complete hourly inspections of the F15 fighting jet

o Hourly inspections consisted of removal of exterior panels, removing various components of the jet for testing

o Inspection of various wire harnesses, structural supports and other areas of the jet.

PROFESSIONAL TRAINING AND SKILLS

o Time Management

o Public Speaking

o Microsoft Office (Word, Excel, Access, Publisher

and PowerPoint)

o Word Processing

o Computer Troubleshooting

o Hardware Replacement

o Windows Operating Systems

o AutoCAD

o TurboCAD 3D

o Blueprint reading

o Manual Drafting

o Various Steel Working tools

o Various Wood Working tools

o Various Leadership Training Classes and Skills

2016 WAYMART CT • VIGINGIA BEACH VA 23464

PHONE 757-***-**** • E-MAIL *****.*******@*****.***

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