Priti Patel

PRITI H. PATEL

** * *** ***** **** Suite L Box ** , Palm Coast, FL-32137,

Cell : 386-***-****

Email: ********@*****.***

Career Objective:

To locate an administrative or customer service position which can advantageously use the abilities, knowledge and background that I have to offer.

Education:

High School Education: Cheltenham Girls High School, Sydney, Australia

Major: Year 12

Degree: High School Education completed

Undergraduate Education: University of Western Sydney, Australia

Major: Bachelor of Commerce (Information Systems)

Degree: Bachelor

Pre-Nursing student at Daytona State College

Licenses:

Florida Mortgage Broker License-Issued in November 2005

Employment History:

Company Name: Reliance Debt Relief, LLC

Title: Customer service and Liason Officer

From: May 2007- To-date

Duties:

• Managing Debit/Credit Accounts

• Tracking the Bank Balance and recording expense liabilities

• Assisting corporate clients with inquiries.

• Liason between customers and creditors to resolve their various inquiries

• Responsible for the new and prospective client welcome packages to be delivered

and understood.

• Assisting creditors understand the clients inability to payoff their debt and

negotiating the time frame for the payoff.

Company Name: Enhanced Recovery Corporation

Title: Collector

From: March 2006 – September 2007

Duties:

• Inbound and Outbound Calls for 1st party and 3rd party collections

• Collecting on Past Due and charged off accounts.

• Addressing clients and explaining the outcome of charged off accounts

on their credit.

• Advising clients the options to successfully settle their debts within their

fixed income.

Company Name: Homes and Land Realty of Palm Coast

Title: Property Analyser

From: March 2005 to January 2006

Duties:

• Tracking and recording properties out of Palm Coast and Flagler

• Writing contracts and accepting them

• Processing contracts with Title companies

• Following up and scheduling the closing on the deals.

Company Name: H&R Block

Title: Tax Associate

From: January 2004 –May 2004

Duties:

• Preparing Taxes

• Consulting with the clients their best tax alternatives for the following year.

• Filing the tax returns with the IRS

• Handling the tax return fees at the reception.

• Advising clients their options over the phone

Company Name: Optus Telecommunications, Sydney, Australia

Title: Telecommunications Representative

From: August 2000- February 2002

Duties:

• Answering Customer inquiries regarding telephone, television and cable modem.

• Entering customer fault reports on the unix system onto Oracle on the SQL Server.

• Answering internal employee calls from various individual departments

Company Name: Target,Sydney,Australia

Title : Sales Assistant

From : November 1997- April 2000

Duties:

• Handling Customer orders

• Cash handling

• Handling general customer enquiries

• Computer applications involving customer enquiries

• Handling of a menu-driven database

Company Name: Westmead Children’s Hospital ,Sydney, Australia

Title : Patient/ IT Support Personnel

From : August 1998- December 1999

Duties:

• Maintenance of the database for the communication tool

• Answering Client (Patient) queries

• Writing of requirement reports

• Designing of the Insurance Invoices

• Correcting errors on the server

• Designing of presentations on Microsoft Powerpoint for Nurses.

• Making calls to patients to advise them about the reason for the delayed requests

about their insurances or reason for denials.

Personal Attributes:

1 Call Center exposure

2 Customer Service experience

3 Proficient computer skills

4 Knowledge of various office equipment

5 Professional demeanor

6 Team player

7 Positive Attitude

8 Reliable

9 Excellent undertanding of medical terminology usage.

References:

References immediately available upon request.

Contact this candidate