Human Resources Management
Resume:
Terri L. Robinson, SPHR
Anaheim Hills, CA 92807
714-***-**** (h)
714-***-**** (c)
E-Mail: *******@*********.***
Professional Summary
Human Resources professional with over fourteen years of comprehensive human resources experience including recruitment and selection, conflict resolution, employee relations, compensation and benefit administration. Proven experience collaborating with senior management to conduct Human Resources strategic planning in order to support and further corporate goals.
Areas of Expertise
• Employee Relations • Training Programs
• Conducting Investigations and Resolutions • Relationship Building
• Recruitment and Selection • Safety & Security
• Policy & Procedure Development
Core Competencies
Management
- Directing all HR activities including recruitment, selection, training, benefit/compensation administration and employee relations.
- Planning short and long term strategies to support organizational objectives, as well as developing and managing Human Resources Departmental budgets.
- Effectively negotiating contracts to minimize healthcare and cost increases.
Development
- Evaluating, developing, and modifying HR policies, programs and benefits.
- Providing HR support and consulting services to facilitate a reduction in the workforce.
- Creating and supporting company-wide performance management initiatives.
Employment History
Cookie Lee, Inc., Tustin, CA 92780 11/2005 – 11/2011
Human Resources Manager
Responsible for all HR functions, including strategic planning, organizational development, staffing, training, benefits administration, employee relations, management development, performance management, safety, security and recruiting for multi-level direct sales organization with 300 employees in multiple states.
• Built and strengthened relationships with functional departments, making HR a strategic partner in process development, staffing, and employee relations.
• Reduce company’s liability by implementing fair, progressive discipline process that includes implementing performance improvement plans as needed.
• Participated in internal interactive process between management and employees regarding issues surrounding the Family Medical Leave Act (FMLA) and the Americans with Disability Act (ADA) and Worker’s Compensation.
• Develop, interpret and execute policies and procedures in compliance with current federal, state and local regulations
• Manage employee communications and training including but not limited to monthly meetings, employee events and robust employee recognition program.
QTC, Inc., Diamond Bar, CA 08/2005 – 11/2005
Contract Recruiter
Full-cycle recruiting for multi-state medical disability management organization. Sourced, screened, interviewed and conducted reference checks for over 50 open requisitions in multiple states.
Innovative Wood Crafters, Anaheim Hills, CA 07/2004 – 08/2005
Owner/Crafter
Opened my own business building small wood decorative items and toys.
Automobile Club of Southern California, Costa Mesa, CA 09/1999 – 07/2004
Human Resources Consultant (Business Partner)
Performed at the highest professional level in Human Resources Division functions including employee relations, training and development, compensation, benefit planning (FMLA/ADA) and technical/professional recruiting for assigned business units.
• Facilitated the resolution of employee relations’ problems and complaints by investigating circumstances, consulted with management, interpreted policy or established precedent, counseled employees and management, recommended appropriate action and conducted appropriate follow-up.
• Recruited candidates for technical/professional positions through on-line recruitment initiatives. Consulted with management to develop and plan effective recruitment strategy. Evaluated the effectiveness of recruitment programs and proposed appropriate enhancements.
• Participated in internal interactive process between management and employees regarding issues surrounding the Family Medical Leave Act (FMLA) and the Americans with Disability Act (ADA) and Worker’s Compensation.
• Conducted internally created training to management staff. Classes included: Effective Employee Relations, Hire Right and Wage & Hour.
• Collaborated with IT Department and Internal Counsel to facilitate H1B Visas and Green Cards.
HR Solutions, Inc., Irvine, CA 07/1999 – 09/1999
Human Resources Manager
Contract position that performed professional Human Resources functions for nationwide clothing retailer (Wet Seal, Inc.). Provided consulting services to management regarding worker’s compensation claims and made appropriate recommendations to limit organization liability and affect the timely closure of claims.
Newport Corporation, Irvine, CA 02/1998 – 02/1999
Employment Supervisor
Supervised the activity and staff involved in the recruitment activity for mulit-state manufacturing organization.
• Consulted with management on appropriate recruitment and selection strategies for specialized scientific and technical positions.
• Managed the Affirmative Action Plan goals and objectives.
Private Healthcare Systems, Inc., Irvine, CA 07/1991 – 07/1998
Regional Human Resources Representative
Human Resources Generalist responsible for recruitment/selection, employee relations, worker’s compensation, safety, performance management, compensation and emergency evacuation process for multi-location, multi-state managed healthcare organization.
Certification, Education, Training
Senior Professional in Human Resources Certification (SPHR) 2001
Certificate in Human Resources, Chapman University 2001
Certified Quality Action Team Facilitator, ODI 1996
Associates of Applied Science, Denver Technical College 1989
Berthoud High School, Berthoud, Colorado Dipolma
Affiliations
Society of Human Resources Management (SHRM)
Professional in Human Resources Association (PIHRA)
Technical Expertise
ADP – Prestige (HRIS)
LAWSON (HRIS)
Smart Search Online (ATS)
Microsoft Access, Excel, Word, PowerPoint, Outlook, Visio and Publisher
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