Sales Rep
Resume:
Jacqueline Spence
Miami, FL 33179
***********@***.***
Summary: Enthusiastic customer service professional with extensive experience in the field. Interested in obtaining a position that will allow me to make a positive contribution to the team while growing with your company and assisting in achieving its goals.
Skills: Computer Administrative
• Word • Filling document
• Excel • Answering phone
• PowerPoint • Data Entry
• Outlook • Customer Service
• Access • Type 45 wpm
Work Experience:
Grace United Learning Center 2010- 2011 Miami FL
Admin Asst answering phone and filing along with other things such as payroll.
Interactive Response Technologies 2007-2008 Ft. Lauderdale, FL
Customer Service Representative
• Conferred with customers by telephone to provide information about products and services, take orders, cancel accounts, and obtain details of complaints.
• Kept records of customer interactions and transactions; recorded details of inquiries, complaints, and comments, as well as actions taken.
• Resolved customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Determined charges for services requested, collected deposits or payments, or arranged for billing.
Walmart 2007 Miami Gardens, FL
Cashier/Customer Service
• Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
• Greeted customers as they entered the store.
• Identified prices of goods and tabulated bills using a cash register and optical price scanners.
• Issued receipts, refunds, or change to customers.
• Maintained clean and orderly checkout areas.
Technion Communications 1998-2007 Ft. Lauderdale, FL
Customer Service Representative
• Conferred with customers by telephone to provide information about products and services, take orders, cancel accounts, and obtain details of complaints.
• Kept records of customer interactions and transactions; recorded details of inquiries, complaints, and comments, as well as actions taken.
• Resolved customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Determined charges for services requested, collected deposits or payments, or arranged for billing.
Education:
Sullivan & Cogliano Training Centers Miami, FL
• Office Professional Certification
Miami Norland High School Miami, FL
• Diploma
References: Available Upon Request
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