Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Columbia, SC
Salary:
N/A
Posted:
June 07, 2012

Contact this candidate

Resume:

Cedrick E. Murray, MCP

803-***-**** Mobile

**** **** ****** **********, ** 29115 kvoefe@r.postjobfree.com

PROFESSIONAL PROFILE:

Excellent communication and interpersonal skills coupled with a team player attitude and strong initiative. Characterized by peers and superiors as a confident and capable individual who demonstrates strong organizational and leadership abilities and can relate to management and team mates at all levels. Seeking a position within a progressive organization that desires professional excellence.

EDUCATION:

2008 – 2010

1999 - 2001

1993-1997

Bachelor of Science Degree-Organizational Management

Claflin University, Orangeburg, SC

Computer Science Networking

Orangeburg-Calhoun Technical College, Orangeburg, SC

Phi Beta Lambda

Microsoft Certified Professional ID #265717

Microsoft Internet Work Engineering Certificate

Second Semester Cisco Certificate

College Preparatory-Diploma

Bowman High School, Bowman, SC

JROTC

Color Guard

Drill Team

COMPUTER SKILLS/EXPERIENCE:

HTML

JAVA

Visual Basics

Web Design

Cisco Semester 2 (Router Configuration)

Intranet Operations & Mgmt

MS Word

MS Excel

MS Access Microsoft Professional

Microsoft Active Directory

Microsoft Security Microsoft Server

Project Mgmt APICS Execution and Control of Operations

APICS Strategic Mgmt of Resources

Consolidated Systems, Inc.

Columbia, SC September 2010 - Present

Industry: Manufacturing

Position Title: Commercial Operations Manager

Responsibility Summary:

Manage invoicing Group

Manage CMP Shipping Coordinator

Manage Commercial Operations Assistant

Analyze and recommend action plans for inventory related activities

Serve as a member of various process improvement teams

Extract information from AS400 corporate system to produce Monthly Production and Financial Reports

Support Director of Commercial Operation

Technology improvement, design, testing, & troubleshooting in conjunction with I.T. Department

G&P Trucking

Columbia, SC June 2011 - Present

Industry: Trucking

Position Title: Logistics Coordinator

Responsibility Summary:

Act as liaison between customers, sales and partner carriers

Understand and implement the company’s Quality Policy, Procedures and Work Instructions, as applicable

Promote safety in the workplace

Negotiate and plan partner carriers in a manner that ensures the required service

Deal directly with specific customers to handle special circumstances and to solve problems

Assist with pricing quotes when needed

Ensure that all carriers meet G&P qualifications – Insurance and Operating Authority

Work with partner carriers to ensure shipments are dispatched, loaded and emptied in a timely manner

Ensure that all logistics computer work is reflective of the actual time that the work transpired

Understand all customer requirements and put plans in place to meet service expectations

Be familiar with geographic service area and the industry standard rates that apply to each area

Answer all customer questions, both internal and external, concerning loads, service, or billing information

Compile area needs daily and report to the Sales Department and the Manager of Carrier Development

Solicit loads and perform order entry for all loads that are tendered

Stay in constant communication with SSG Fleet Managers to ensure load requirements and customer service expectations are known and met

Update all web-sites as required by customers

Zeus Industrial Products, Inc. August 2005 – September 2010

Orangeburg, SC

Industry: Manufacturing

Position Title: Planner/Scheduler

Responsibility Summary:

Created schedule for Heat Shrink & Secondary Production Process

Reviewed production scheduled, prioritized and assigned work to team members

Acted as liaison between Sales and Production

Maintained record-keeping/document control and manage archived documentation using Oracle

Supported, established, and implemented standards for quality of work and

process improvement

Reviewed and report on productivity for departments

Audited inventory transactions

Coordinated shipping transactions

Planned, deployed and led projects that will produce significant improvements

for Heat Shrink & Secondary Department

Provided strong leadership, direction and support to the Heat Shrink &

Secondary Process

Created job Packets

Created schedule for Inspection Process

Trained Scheduler for new location in Ireland (International Travel)

Scheduled and planned for Inventory Department and the Ireland Location

Maintained Inventory Cycle Counting Process

Electrolux Home Products March 2003 – August 2005

Orangeburg, SC

Industry: Manufacturing

Position Title: Scheduler Engineer/Supervisor

Responsibility Summary:

Created schedule for Powder Paint Production Process

Reviewed production schedule, prioritize and assign work

to subordinates (125 employees)

Notified production control of missing or low stock items

Ensured product is available to meet customer's requirements

Retrieved orders and call back carriers

Developed and conducted technical, and safety training

Maintained Excel file and maintain JD Edwards Inventory

Audited inventory transactions

Established, implemented and supported standards for quality of work and

improvement

Utilized AS/400 to establish and maintain company documents

Maintained Time/Attendance for three departments (125 employees)

Made sure operators worked safe and followed the rules

Communicated effectively and professionally to senior, executive, and

interdivisional management

Provided strong leadership, direction and support to the Powder Coating

Department

Planned, deployed and led projects that produced significant improvements

for Powder Coating, Strip Tank, and Rework Departments

Troubleshot and corrected part defects (metal, paint)

Created and evaluated downtime reports

Completed team member performance reviews on a timely basis

Applied and maintained 5S standards in all areas and apply corrective action as needed

Notified Maintenance Department of necessary repairs or required maintenance for equipment



Contact this candidate