Human Resources Management

THERESA ANDERSON, SPHR

*** **** **** **** ******, Pennsylvania 17316

717-***-**** 614-***-**** *************@*****.***

HUMAN RESOURCES PROFESSIONAL

Dynamic human resources manager with extensive knowledge of and experience with principles and practices of human resources management. Accomplished in demonstrating a full understanding of business objectives while significantly contributing to organizational needs and requirements. Dedicated, multi-talented team leader who combines highly analytical, long range strategic planning capabilities with consistent achievement.

Employment Law Expertise

Comprehensive Benefits Administration

Payroll Administration

FMLA, ADAAA expertise

Union Relations Talent Sourcing & Recruiting

Employee Investigations & Relations

Team Building & Leadership

Organization Structure Evaluation

Manager Coaching & Development

CAREER PROGRESSION

MPI MALL PROPERTIES, New Albany, OH / New York, New York 2010 - 2012

DIRECTOR OF HUMAN RESOURCES

Human resources leadership for real estate firm that specializes in the management of commercial real estate, retail properties, containing regional malls, suburban strip centers, urban street retail, town centers.

Oversee the development and implementation of human resources policies, programs and services, including recruitment, legal compliance, benefits, employee relations, employment practices and procedures, payroll administration, compensation, and employee communications. Serve as internal consultant to the company management team, supervisors and employees on personnel issues that affect performance and business relationships. Responsible for organizational development, policies and programs covering employment, performance management, employment law, staff training and development, and compliance with all applicable federal, state and local laws.

Selected Accomplishments:

§ Established the first HR office for MPI and primary driver in opening the satellite corporate office in Columbus, Ohio. Built the HR department from the ground up, including creating the Employee Handbook, and all HR systems. Supervision of Benefits and Payroll departments.

§ Team leader of ADP conversion project from Paychex, leading to a comprehensive outsourcing solution for payroll, HRIS, and benefits.

§ Planned and implemented total staff turnover, early retirements, position eliminations and creation of new positions and hiring of top talent due to new CEO and top management.

RED ROOF INN, Columbus, OH 2007 - 2010

HUMAN RESOURCES REGIONAL MANAGER

Provide business and human resources leadership for a hotel / hospitality company with locations nationwide.

HR support to 80 hotels / 800 staff, as well as the corporate office, including senior management. Oversaw complex employee relations, including risk avoidance, EEOC prevention and responses, management coaching and guidance, policy development, and administration. Coordinated all audit responses to OSHA and DOL inquiries. Recruitment and training of all field management. Handled FMLA and facilitated the management of all leave issues. Administrator of hour and wage practices.

Selected Accomplishments:

Served as team leader of ADP conversion project, leading to a comprehensive outsourcing solution for payroll, HRIS, and benefits.

§ Developed and presented management training and orientation programs on an extensive array of relevant topics. Designed Team Strength assessment tool for senior management.

§ Recognized for building an efficient and results-oriented team by providing executive coaching to senior management on various supervisory competencies. Conducted Cultural Assessments on departments struggling with inconsistencies and conflict.

§ Point person on two complex employee lawsuits; comprehensive management of responses to numerous EEOC and other state and federal complaints by employees. Expertise in employee investigations.

§ Expanded the corporate workforce by 30% through the management of significant business reorganization. Assigned mentor to two junior HR professionals.

AMERICAN CHEMICAL SOCIETY AT CHEMICAL ABSTRACTS, Columbus, OH 2003 - 2007

HUMAN RESOURCES BUSINESS PARTNER / DIRECTOR OF BENEFITS AND COMPENSATION DEPARTMENT

Led business and human resources functions at a two-site, 2,000 staff-based business.

Created and implemented business strategies to support division objectives. Direct management of all HR functions: recruitment, interviewing, training, employee relations, employment law, performance evaluations, terminations. Coordinated the implementation of strategic planning initiatives. Managed the daily functions of the benefits department, staff, and programs, as well as all benefit plans. Directed compensation initiative involving salary compensation studies and recommendations for all company positions.

Selected Accomplishments:

§ Oversaw business reorganization, progressively downsizing staff by 40% during economic pressures, including created and delivering change management workshops for supervisors.

§ Team lead on introduction and implementation of new competency-based performance evaluation system.

§ Business partner on team initiative and implementation of a companywide Leadership Development Program and full scope succession plan which included a mentor component, competency assessment, and relevant measurement/metrics.

§ Oversaw FMLA program, revising all policies and procedures to agree with state and federal law, including re-design of all public posting information and forms.

DEC MANAGEMENT GROUP, Dublin, OH 2001 - 2003

HUMAN RESOURCES DIRECTOR

Directed the human resources department for a 24-location, seven-state company that developed, owned and managed upscale apartment properties.

Coordinated all human resources activities, including, policy interpretation, employee relations, and employment law issues. Recruited, interviewed, hired, oriented, and developed staff. Introduced effective employee expectations and counseling program. Administered benefit programs and managed the payroll department and HRIS system.

Selected Accomplishments:

§ Instrumental in directing the start-up of the human resources department, contributing to the organizational design and development of policies and performance systems.

§ Developed and implemented a 14-module HR development management course, highlighting effective supervision techniques and procedures for avoiding legal pitfalls.

§ Oversaw aggressive anti-drug workplace program, including random testing, and disciplinary consequences.

§ Hands-on payroll administration responsibilities, including various wage and tax laws in a multi-state area.

EDUCATION & CREDENTIALS

BACHELOR OF SCIENCE IN BUSINESS / MANAGEMENT

UNIVERSITY OF MARYLAND, College Park, MD

INSTITUTE FOR ORGANIZATION MANAGEMENT / IOM GRADUATE

US Chamber of Commerce / College of Charleston, S.C.

SENIOR PROFESSIONAL IN HUMAN RESOURCES (SPHR) CERTIFICATION

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