Customer Service Administrative Assistant

KAYON CRAWFORD

*** ******** ****** *** **

Brooklyn, NY 11233

Telephone: 347-***-****

E-mail: ***********@*****.***

SUMMARY OF QUALIFICATIONS

• Administrative Assistant with diverse background

• Handles high call volumes on Daily basis

• Knowledge of QuickBooks for Accounts Payable and Receivable

• Great Microsoft Word and Excel

PROFESSIONAL EXPERIENCE

ADMINISTRATIVE ASSISTANT

• Contact clients in order to obtain and relay account information

• Handled high volume calls and booked reservations for corporate CEO’s high profile television studios

• Handled disputes in regards to billing discrepancies

• Created and input invoices into our data base and emailed them to different clients

• Charged different clients credit cards on a daily, weekly and monthly basis through the AR system with

Odyssey software

• Kept details of clients transactions

• Answered emails and telephone inquiries regarding rates, routing, and companies procedures

• Worked with G.P system preparing checks for different limousine affiliates in NY and LA

• Performed bookkeeping work ,including posting data and kept records concerning cost of services

• Verified accuracy of billing data and revised any errors

• Worked with a multiline phone

CUSTOMER SERVICE AGENT

• Provide information about tours and attractions throughout the city

• Booked and reserved tours for customers in the city

• Provided great customer service at all visiting centers

• Handled large monetary transactions on a daily basis

• Received inbound calls from clients in regards to their investments

• Followed up with clients within 24hrs in regard to their initial call

• Answered clients questions, as well as question clients to obtain full understanding of what information is

being asked and high calls volume

RESERVATIONIST

• Data entry

• Booked and cancelled reservations for Access-A-ride customers

• Handled high volume calls on a daily basis

• Worked on a multi-line phone

SALES ASSOCIATE

• Assisted customers in finding store products

• Stocked new merchandise while actively promoting the store’s presentation

• Provided courteous and efficient service for customer’s daily on the register and sales floor

WORK HISTORY

BLS Limousine Service Administrative Assistant Astoria, NY 05/2010-04/2011

First Transit (Access-A-Ride) Reservationist Long Island City, NY 10/2009-03/2010

Gray Line Bus Tours Customer Service Agent New york, NY 04/2010-09/2010

King Tele Services Customer Service Rep Brooklyn, NY 08/2009-10/2009

The Gap Sales Associates New York, NY 09/2007-09/2009

EDUCATION

Berkeley College B.A Health management 2012

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