Exprienced Administrative/CSR

ISHISHA HICKMAN

***** ********** ***. #*** • Houston, Texas 77099 • 281-***-****

Career Focus

Seeking employment in the Administration department as an Administrative Assistant utilizing my communication skills combined with superior customer focus and clerical support from prior self starting positions. Quick learner, eager to prove myself…

Qualifications Summary

Highly personable Administrative Assistant with detailed inventory control/excellent organizational skills, personnel support of revenues, profit, orders/sales processing; Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business while ensuring client satisfaction. Ability to problem-solve quickly and efficiently/a self starter. Professional appearance and pleasant demeanor/strong communication skills. Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, and Microsoft Publisher) within professional settings

Talent for identifying customer needs and presenting appropriate company product and service offerings to maximize relationships; work in fast paced environments; significant expertise in resolving escalated customer service issues and the management of processes.

WORK EXPERIENCE

Independent Sales & Decorating Consultant/Designer

Home Interior & Gifts – Houston, Texas

Served as an Independent Contractor & Decorating Consultant/Designer

• Consulted with clients on advertised products and decorating needs

• Setup appointments for decorating services, parties, answered phones, got mail/packages, ran errands, made copies and faxes, and created staff handbooks

• Ordered, purchased and delivered inventory for clients as well as assisted

Cashier/Customer Service Rep

Aramark Campus, LLC @ HBU & Astrodome – Houston, Texas

Served as a CSR and Cashier providing quick refreshments & snacks for college students & event attendees

• Greeted and checkout students, faculty, professors and visitors

• Kept areas and tables clean

• Restocked products and bagged items

Care Provider/Home Health Aide

Jubilee Group Home Inc – Houston, Texas

Served as a Live-in Care Provider for three mentally challenged young female adults

• Consulted with nurses and doctors concerning their health, feedings and activities

• Cleaned, washed clothes, bathed, dressed, fed (cooked) and planned outings for clients

• Setup doctor appointments, food shopped, drove them to planned outings, got mail, ran errands, administered and dispersed medications as well

Education

Associate in Arts Houston Com College-SW Stafford, TX

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