Customer Service High School
Resume:
Olivia D Kitchens
Alexander, AR **002
Objective To obtain a challenging position that enables me to utilize my analytical and research skills with an opportunity for professional growth to help company expand
Experience Billing Analyst
10/2000 - Present Transamerica Ins. Co. Little Rock, AR
• Reconcile group premium accounts
• Review, investigate and resolve issues related to misapplied premiums & discrepancies
• Assist accounting in clearing entries made to working cash in error
• Monitor and clear working cash and Group Billing suspense accounts
• Analyze group payments to verify premium payments and supporting documents match
• Provide customer service to both internal and external customers
• Research and process entries needed to clear/correct suspense items
• Maneuver through Brass, CK-4, Transweb, Infopac & AWD
• Contact groups and/or agents for information needed such as premium discrepancies, applications or verifying needed information
• Work with EnCorr for various types of correspondence
• Work with Microsoft Excel for spreadsheets needed for groups
• Use Translator to translate bill to Brass bill to reconcile bills
• Use EIS, ECS for tracking groups or insured’s
• Create vouchers through Transweb to transfer money out of Brass for refunds or division purposes, assist with projects as needed.
• When Brass was made live was left to help close outstanding suspense and assist with duties to complete the closing of Uapp
• Prior to Brass – Worked primarily with Uapp as a Billing Analyst
• Contacted groups if any issues on insured’s premiums.
• Reconciled accounts, made refunds to both groups and insured’s
• Cleared suspense items
• Audited group accounts to determine if payments received applied accurately
• Trained new team employees and advised team members regarding system related questions and procedures and informed them of any changes
• Used CK-4 , EnCorr, Infopac, Microsoft Word, Excel, ECS & AWD
Section 125 Coordinator
10/2001 – 10/2004 Transamerica Ins. Co. Little Rock, AR
• Provided assistance to both employer and employees with 125 cafeteria plan
• Examined documents to determine existence of group deposits, contributions and reimbursements.
• Prepared plan documents, summary plan descriptions, monthly billing reports for assigned plan groups
• Updated and balanced monthly billing reports, making changes and corrections as necessary
• Compared authoritative documents such as checks, wire confirmations, bank deposits on bank statements, check registers to group’s deposits, contributions, reimbursements, disbursements to substantiate transactions were completely recorded to group’s accounts
• Audited groups accounts to verify payments received with payments the group actually sent
Accounting Clerk
10/2000 – 10/2001 Transamerica Life Ins. Co. Little Rock, AR
• Reconciled large bank accounts
• Posted money , accounts payable, accounts receivables, Paid invoices
• Assisted with balancing premium with checks
Career Broker
8/2000 – 9/2000 Quality Employment Little Rock, AR
Interviewed clerical and industrial applicants for temporary to permanent job assignments and filled job orders called in by employers.
Education
Affiliations Navasota High School Navasota, Texas
Diploma received May 19, 1977
Transamerica Pyramid Partners - 2007
Interests Hiking, Biking & Running
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