Customer Service Assistant

Javier Munoz

**** * **** **., *** Angeles, CA ***01

562-***-**** daytime phone

562-***-**** cell phone

********@*****.***

PROFESSIONAL STRENGTHS

Versatile and resourceful bookkeeper, with thirteen years of corporate experience. Highly effective organizer and team-builder. Strong analytical, problem solving, and critical decision-making skills, with years of experience interacting with upper level management, internal and external auditors, corporate accounting, financial analysts, IT developers, and financial institutions. Proven track record of success, integrity, and professionalism.

AREAS OF EXPERTISE

FINANCIAL: MONTH-END CLOSE • RECONCILIATION • ANALYTICAL SUPPORT

SUPERVISION: TEAM LEADERSHIP • PROCESS IMPROVEMENT • FACILITATOR /MEDIATOR

TECHNICAL: PC LITERATE • MS OFFICE: PROFICIENT IN EXCEL AND WORD• AS400 • CMS/ CITRIX • INTERNET • E-MAIL • TEN-KEY BY TOUCH

PROFESSIONAL EXPERIENCE

BALLY TOTAL FITNESS, NORWALK, CA, 2000 - PRESENT

Bally Total Fitness is the leading provider of fitness services, facilities and products in the United States.

Bookkeeping Analyst, 2010 - Present

• Balance cash receipts of up to $15M daily.

• Review schedules for month-end close.

• Maintain efficient schedules to balance daily banking activity to general ledger.

• Reconcile bank accounts.

• Coordinate requests from external and internal auditors.

• Resolve member payment inquiries.

• Provide analytical support to Assistant Vice President of Administration and Corporate Accounting.

• Communicate and resolve any system or reporting problems with IT department.

Bookkeeping Supervisor, 2006 - 2010

• Supervise staff of bookkeepers and clerical staff.

• Balance cash receipts of up to $15M daily.

• Review schedules for month-end close.

• Maintain efficient schedules to balance daily banking activity to general ledger.

• Reconcile bank accounts.

• Coordinate requests from external and internal auditors.

• Resolve member payment inquiries.

• Provide analytical support to Assistant Vice President of Administration and Corporate Accounting.

• Communicate and resolve any system or reporting problems with IT department.

Refunds Assistant Supervisor, 2000 - 2006

• Supervise staff on processing and reconciling refunds.

• Coordinate workload distribution and monitor daily productivity.

• Analyze validity of consumer and corporate contracts.

• Review schedules for month-end close.

• Process and post payments to members’ accounts, as well as authorize and process refunds to members.

• Test AS400/CMS system changes prior to implementation.

• Document department procedures.

• Work closely with internal and external departments to resolve problems.

CENTRAL FINANCIAL ACCEPTANCE CORP, 1997-2001

Credit Supervisor

• Supervise staff in processing of payments.

• Process customer credit applications. Verify employment and personal references.

• Customer service phone operator.

• Work closely with upper management to improve customer relations.

• Daily balancing of large cash flow.

• Prepare daily bank deposits.

LIN-CON INC, 1996 – 1999

Restaurant Shift Manager

• Supervise staff on daily food preparation and restaurant cleanliness.

• Assist customers with placed orders and complaints.

• Properly document and communicate complaints to upper management and store owner.

• Prepare monthly stock inventory.

• Payroll.

• Daily balancing of large cash flow.

• Prepare daily bank deposits.

EDUCATION

East LA Community College

John C. Fremont High School

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