Manager Management

Leon Bland *********@*******.***

**** ******* *****, ***. *** || Fremont, CA 94538 310-***-****

SUMMARY OF QUALIFICATIONS

A results-oriented MBA-level professional with significant and progressive experience who is highly competent in continuous process improvement for business operations to become more productive, profitable, and cost effective. Enthusiastic communicator with proven data analysis skills to develop reports; exceptional problem-solver and decision maker with diverse experience in various aspects of business. Proven management skill to identify business challenges and the ability to collaboratively shape solutions to meet organizational needs.

Exceptional Interpersonal and Communication Skills – Excellent communications and organizational skills; accustomed to working in fast-paced environments with the key ability to maintain relationships.

Work Ethic and Professionalism – Solid professional standards and an excellent record of dependability. Maintains focus on achieving bottom-line results while ensuring customer and employee satisfaction.

Problem Solving – Proven ability to troubleshoot and develop both creative and innovative solutions to business challenges; successfully manages change for improved performance and greater efficiency.

PROFESSIONAL EXPERIENCE

University of Phoenix San Jose, CA

Academic Counselor 2005 to Present

• Works and serves as a liaison between the University and students with respect to admissions, course and major selection, degree options, degree requirements, the graduation process, and academic progress.

• Provides students with accurate, timely, complete, and comprehensive information on University policies and practices. Conducts detailed training presentations to students regarding new University updates.

• Recruits students by actively seeking referrals from existing students. Forecasts future student growth.

• Effectively communicates with, motivates, and counsels students through critical thinking, creativity, and problem solving to ensure student retention and a positive student experience on the path to graduation.

• Leads in advising students in regards to academic or attendance issues to ensure resolution and retention.

• Works with students to find appropriate ways to reach degree completion through outside testing programs.

• Monitors class attendance, as well as the Academic and Enrollment progress of students to ensure that students are in alignment with all University policies and procedures. Provides follow up as necessary.

• Duties include: performing individual/group counseling, scheduling classes, and recruiting new students.

Walgreen's Drug Store Torrance, CA

Assistant Manager 2002 – 2004

• Managed store money; oversaw a staff of up to 10 people; managed stock room; built in-store displays.

• Assisted in review of employment applications and interview of job applicants. Enforced company policies regarding Title VII, ADA, FMLA, and OSHA. Trained new employees regarding store policies/procedures.

• Demonstrated effective persuasive skills in retail sales, which resulted in consistent increases in revenue.

• Utilized problem solving skills in identifying and resolving customer complaints effectively and efficiently.

• Updated and recorded employee performance reviews, inventory logs, and payroll per district policy.

• Management recognized for ability to manage and delegate tasks to a competent team of store associates.

• Experienced in coaching/mentoring employees on store programs and in new employee orientation training.

EDUCATION

University of Phoenix Gardena, CA

MBA – Business Management 2006

Grambling State University Grambling, LA

Bachelor of Science in Business Management 2001

COMPUTER SKILLS

Proficient in MS Office 2007, MS Work, Excel, PowerPoint, and Outlook

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