Misty Lee Czap
Watsonville CA, *5076
PH: 916-***-****
Email:kurscp@r.postjobfree.com
Qualifications
• Strong customer service skills
• Great at multitasking and meeting strict deadlines
• Punctual
• Professional attitude
• Strong ability to memorize and enter data in a timely efficient matter
• 4 years of Administrative and reception experience
• 2 years HR assistance
• 8 years Customer Service experience
• 2 years of Sales Experience
Work Experience
Volt Technical Resources
September 20th 2008 – June 12th 2009
Volt Onsite coordinator at NetApp
• Conduct New hire orientations with employee's
• Audit new hire paper work to insure accuracy. File paper work once complete.
• Enter reqs and employee's information into Volt Track and Consol online systems.
• Complete back ground checks on candidates using Choicepoint online system.
• Assist employees in completing time cards.
• Troubles shoot and fix problems with data in Consol, Volt Track and Peoplesoft online systems.
• Run weekly payroll and billing reports using Crystal reporting system. Provide customer with reports in a timely manner.
• Use Microsoft Word and Excel to keep track of data and maintain accuracy.
• Keep Volt employees informed on new or changing requirements in writing.
• Schedule interviews with managers and candidates using Microsoft Outlook.
• Communicate information to branches, back-up services and/or subcontractors on a timely basis.
• Complete special projects as assigned.
• Represent Volt and the customer in a professional, courteous and knowledgeable manner. Maintain a high level of communication between Volt on-site managers, Volt branches and Volt Corporate Staff.
• Coordinate large appreciation parties for employee's to recognize them for achievements and to maintain relationships with the employee's and customer.
• Process expense reports using excel spread sheets
• Support the Program and National account manager
Employee Relations Assistant
November 20th 2006-September 19th 2008
• Conduct large new hire orientations in a group setting, answer questions with individual employees as well as the group as a whole.
• Enter reqs and employee's information into Volt Track and Consol online systems.
• Complete back ground checks on candidates using Choicepoint online system.
• Medical benefits, process benefit paper work, answer questions for employee’s about medical coverage
• File all new hire paper work once processed.
• Meet strict deadlines for special projects and data entry.
• Maintain communication with the corporate office and Volt branch.
• Back up phone support and administrative support.
• Use Microsoft Word and Excel to keep track of data.
• Back up support for payroll dept.
• Support branch manager and regional ops manager when needed
Administrative Assistant / Receptionist
February 18th 2006 –November 20th 2006
• Answer phones, direct calls in a timely and efficient matter. Handling multiple phone lines at one time
• Sort and deliver mail.
• Process Fed Ex shipments and deliveries using fed ex online systems.
• Process invoices and handle billing issues.
• Make sure appearance of office is neat and presentable.
• Assist employee relations personnel with new hire orientations and data entry as needed.
• Assist payroll personnel as needed.
• Order office supplies using officemax online system and make sure supplies are kept in stock.
• Use Microsoft Word and Excel to keep track of data.
• Enter resumes as well as other company data into Volt Track system.
• Manage branch checking account and cash account.
• Coordinate appreciation and recognition parties for volt staff
• Support VP
Home Depot
July 2002 - February 2005
Sales specialist
• Direct calls to approximate individual or department
• Assist with customer needs/ questions
• Help assist customers with choices in custom purchases
• Process custom orders once selection is made
• Help maintain appearance of showroom
• Assist customers with in stock purchases
• Assist front end operations as needed, backup support
School History
Santa Teresa High school 1996-1999, Diploma received.
De Anza College 1999-2000