Maintenance Manager
Resume:
Jeffrey J. Troccolo
Danbury, CT 06811
January 30th, 2012
To Whom It May Concern:
Until recently my experience has been in the aviation industry, focusing primarily on leadership, operations and project management. I am now seeking an opportunity to apply these core competencies to a challenging position within aviation or mainstream business. I would appreciate an opportunity to discuss my experience with you and illustrate why I believe my strength and experience in these skill areas could successfully be applied to your business. I do realize the competitive state of our current economy, but believe if given the opportunity, I could demonstrate to you the tangible and intangible abilities I could bring your organization.
As an aviation professional, I have over 15 years’ experience flying corporate jets; holding a position of leadership for 12 of those years. In this role I was responsible for workforce planning and talent management, as well as procurement, vendor management and business development. One of my greatest accomplishments during this time was growing our small, domestic operation into a larger, international organization. This included purchasing an additional larger aircraft capable of international flights, increasing personnel from two pilots to six pilots and two maintenance managers as well as all the associated complexities of growth and successful sustainability. With this new, larger organization, I applied the concepts of change management to instill my role as leader and purveyor of continuous improvement while developing staff performance and maintaining stakeholder relationships. In the years following, I continued to develop strength in areas such as strategic planning, organizational development, financial analysis, forecasting and projection, as well as risk management, regulatory acumen and resource optimization. As a leader of people I successfully coached, mentored and developed my team, also creating and executing a new performance management process. By coupling motivated employees with a clear business plan, we had positive growth and successfully fulfilled our new vision.
As the business unit leader I was frequently tasked with managing specific projects in addition to my daily operations and leadership responsibilities. Considering the nature of our business, these projects always carried significant financial responsibility as well as vital business impact. These projects required substantial coordination of aircraft owner and vendor management, as well as acute attention to the financial and operational impact. Compliance with federal regulations are not an option and therefore avoiding delays and ensuring project timelines were met was an additional, underlying objective that was critical to remaining operationally and financially sound. Examples of such projects include but are not limited to:
Business segment development: $4 – $6 million dollars
Aircraft acquisition: $10 – $12.5 million dollars
Capstone maintenance projects on aircraft: $1 – $3 million dollars
Routine maintenance project on aircraft: $75K – $1 million dollars annually
Strategic sourcing (Fuel, maintenance, training, insurance): $2 – $4 million annually
Contract negotiation: $300K – $600K dollars annually
After careful consideration, I believe my leadership, operations and project management experience would provide me with the tools necessary to successfully fulfill the duties and responsibilities of this position. Given the opportunity to meet you, I am confident that I will be able to address any concerns you may have about my experience and transition into mainstream business.
Regards,
Jeffrey J. Troccolo
JEFFREY J. TROCCOLO
9 Robinhood Road 203-***-****
Danbury, CT 06811 kug1cc@r.postjobfree.com
SUMMARY
Results and service delivery oriented Aviation Director with diverse experience in multiple aspects of aviation department management; commercial and private. Proven manager with excellent communication, interpersonal and leadership skills. Flexible team player that values mentoring, individual contribution and team building. Seeking an opportunity in which to utilize experience in total quality management as a function of operational logistics, risk management and fiscal responsibility.
PROFESSIONAL EXPERIENCE
Becton, Dickinson & Company Franklin Lakes/Teterboro, NJ Feb 2011- June 2011
Manager, Flight Operations
Responsible for two turbojet aircraft, eleven employees (six pilots including the Chief Pilot, two maintenance technicians including the Maintenance Manager, two Flight Attendants including the Manager of Cabin Safety/Service and one Flight Coordinator), and various contract employees (Pilots, Maintenance technicians and Flight Attendants) Aviation department engages in domestic and international Part 91 operations. Department’s operating annual budget is 5.0 million. Position reports to SVP, Integrated Supply Chain.
POLYGON AIR CORP. White Plains, NY 1996 – 2011
Director, Flight Operations 1999 – 2011 (Aircraft of use: CL60 & LJ55)
Responsible for five aircraft (two turbojet, one turboprop and two piston), six employees (four pilots, two maintenance technicians), and various contract employees (Pilots, Maintenance technicians and Flight Attendants) Aviation department engages in domestic and international Part 135 and Part 91 operations. Department’s operating annual budget is 2.5 million, with gross revenues of 3.5 million from Part 135 charter operations.
Strategic:
• Maintains optimal productivity and efficiency with lower than standard industry overhead while generating higher than average revenue
• Developed Polygon Air operations manual which includes internal company policies and procedures as well as alignment of flight operations associated with Part 135 operations
• Defined and implemented crew standards for customer relationship management
• Integrates pilot and mechanic training into schedule to ensure optimal productivity is maintained
• Created and implemented company procedures to ensure OSHA guidelines are met and maintained
• Provides owner with all requested flight department metrics, records, costs and operational summaries
• Evaluates overall risk to organization relative to flight crew, passenger, owner and aircraft safety
• Effectively represents objectives of owner in contract negotiations, vendor partnerships and maintenance repair centers
• Developed strong customer relationships by providing customized service, attention to detail and quality, professional aviation services
Financial:
• Achieves financial goals established by owner/organization
• Assesses and analyzes trip revenue versus overall trip costs (fuel, staffing and maintenance)
JEFFREY J. TROCCOLO PAGE 2
Developmental:
• Created compensation structure, planning and moved organization to a pay-for-performance culture to include formal 90 day and annual performance appraisal process
• Solely responsible for managing and resolving all employee relations issues
• Screens, interviews and hires all flight department personnel; pilots, maintenance, support staff and contract flight attendants
Operational:
• Monitors business performance through daily review and evaluation of flight schedules, volume of scheduled trips, flight hours and maintenance requirements
• Coordinate scheduled flights, training and maintenance in order to maintain economically stable operations
• Organizes maintenance scheduling, tracking and internal and external maintenance work of commercial and non-commercial aircraft
• Evaluates and selects appropriate training vendors for pilots, mechanics and aircraft owner
• Coordinates training requirements with chief pilot; and appropriately schedules training to ensure insurance and regulatory requirements are met
• Oversees validation and maintenance of all training records
• Primary point of contact and liaison between aircraft owner and flight department
• Personally responsible for scheduling and staffing of all owner and owner-requested flights
Captain 1998 – 2011
• Responsible for the safe and efficient operation of company aircraft operating under Part 91 and Part 135
• Coordinated flight planning, fuel pricing and all trip logistics, domestic and international
• Supervision of co-pilot and contract flight attendant
• Work with chief pilot to develop, implement and monitor performance relative to SOP’s
• Deliver professional customer service to ensure passenger requests are met
Co-Pilot 1996 – 1998
• Assisted captain with the safe and efficient operation of company aircraft operating under Part 91 and 135
• Responsible for interior and exterior pre flight
• Cleaned interior and exterior of aircraft after every trip
• Ensured navigational charts were current
• Tracked and coordinated all maintenance for Learjet 55
• Maintained required aircraft documentation and manuals
• Performed any additional duties/projects assigned by captain/chief pilot
K.F. GOODRICH & ASSOCIATES New Milford, CT 1994 - 1995
Co-Pilot, Aviation Sales
PRONTO AIR Danbury, CT 1995 - 1996
Flight Instructor
BLUEBIRD AVIATION Danbury, CT 1994 - 1995
Chief Flight Instructor
JEFFREY J. TROCCOLO PAGE 3
TOTAL FLIGHT TIME: 8690 HOURS
Pilot in Command Learjet 55 CL 601-3A Multi-Engine Cross Country Night
FLIGHT CERTIFICATES AND TRAINING
Airline Transport Pilot: AMEL/IA, English proficient Type Ratings: LJ55, CL60
Commercial Pilot: ASEL/IA, SES Flight Instructor: ASMEL/IA
FSI Recurrent Training: LJ55 6/10, CL60 01/10 Part 135.299: 11/09 Part 135.297: 01/10
FAA Class 1 Medical: No Limitations (6/10)
EDUCATION
Embry Riddle Aeronautical University Daytona Beach, FL
Master of Aeronautical Science
Graduated with Distinction
Western Connecticut State University Danbury, CT
Bachelor of Arts, Meteorology
ComAir Aviation Academy Sanford, FL
Professional Pilot Training Program
SKILLS
Proficient in Excel, Outlook, Lotus Notes, Word, PowerPoint and Adobe Professional
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