Experienced Administrative Professional

HONORABLY SERVED THE MILITARY AS AN EXPERT RECORDS AND PERSONNEL ADMINISTRATOR

QUALIFICATIONS: A super motivated management and administrative expert with real time experience in property management, administration, inventory control, records and personnel management with expert skills in automated office software. Possesses superb prioritization, organization, and communication skills. Highly organized, analytical, and decisive, with strong loyalty and good organizational sense. Superb problem solving capabilities and the ability to manage multiple priorities. Provides a diverse level of knowledge and skills with proven experience that is guaranteed to bring success to any organization, including yours.

AREAS OF EXPERTISE

Property and Apartment Management

Inventory Control and Management

Personnel and Office Administration

Customer Service

Personnel Management

Sales and Associate Operations

Personnel Supervision

Records Management

Data Entry

Microsoft Word

Microsoft Outlook

Microsoft Excel

Microsoft PowerPoint

Company Databases (JDE One World)

EXPERIENCE HIGHLIGHTS:

Sales Associate and Store Area Operator, Vista, CA Target Store - July 2007 to July 2012

Operator/Fitting Room Clerk: Responsible for the visual appeal and safety of the fitting room for guests. Answer all incoming calls to the store and direct calls to the correct voicemail boxes or department extension. Supervised all radio communications with other team members, in order to manage good sales floor coverage during breaks and lunches and delegate assistance with incoming calls and servicing store customers. Helping guests with questions on product and locating inventory that is not on the floor or out of stock. Sometimes calling another store to find the inventory and placing it on a twenty four hour hold.

Managed store inventory that was damaged, expired, opened or defective by physically removing it from the store inventory and scanning the item out and labeling the item with the correct defective label for proper handling.

Sales Floor Associate: Promoted the sales floor by asking guests “can I help you find something”, and ensured a safe and visually appealing area for guests to shop. By keeping clothing and other items sorted to department standards. Managed the weekly ad, and product specials by placing in-store signs up in front of corresponding sale items. Inventory control included zoning each clothing department by brand, style and size as well as gathering the returns from the fitting room and returning them to the correct location on the sales floor. Sales experience required expertise in cashiering, scanning, and the ability to process multiple payment types. Helping guests with questions and locating inventory that is not on the floor or out of stock. Sometimes calling another store to find the inventory and placing it on a twenty four hour hold.

On Site Apartment Manager, Lawrence and Associates, Vista CA – March 2007 to November 2011

Over 5 years’ experience providing property oversight. Created and ran advertisements online and showed the vacant units to potential renters. Provided and managed applications for potential residents and forward them onto the management company for processing. Supervised grounds safety by walking the property and reporting any needed repairs or violations. Sent notices to residents that were in violation of their rental agreement and /or property guidelines. Collected and entered monthly rent amounts in quicken database and forwarded same to the management office with spreadsheet. Provided rental due notices via hand delivery or posting and mailing a copy per state requirements. Coordinated work order requests with the tenants for needed maintenance repair from the property technician or outside vendors. Forwarded vendor invoices to the management company for payment request. Was liaison for resident complaints and provided conflict resolution for compliance with the property guidelines. Managed parking, fire inspections, after hours emergencies and habitability. Experience included filing, customer service, phone and message service, managing spreadsheets, word processing documents, and move in/out inspections checklists of units.

Game Inventory Manager, The Upper Deck Company, - July 2003 to March 2007

Managed company game used inventory. Tracked and received new game used items into the inventory database by assigning product numbers, item descriptions and allocating costs of each item. Ran reports for accounts receivable to ensure our department purchase orders balanced with purchase orders. Experience included picking and or pulling inventory items in preparation for transfer to complete work orders and to meet pack out dates. Conducted year-end and semi-annual inventory cycle counts to ensure integrity and reduce loss. Supervised and evaluated several employees’ performance on a continual base. Responsible for a high volume of email communications with multiple sports department leads, with zero quality discrepancies no missed deadlines and 100% customer satisfaction.

Data Entry Clerk, DJ Orthopedics, - September 2001 to June 2003

Received medical claim forms from doctors offices. Scanned bar codes for the used medical bracing product and entered patient and insurance information into billing database. 100% accurate insurance billing was noted. Experience included coding verification of ICD-9 codes in conjunction with product used and keeping doctor information up to date and accurate in the medical system. Sorting forms that need require out of pocket coverage, insurance pre-authorizations and completed forms to be forwarded for imaging.

Separations and Retirement Clerk, United States Air Force, - July 1997 to October 1999

An expert in everyday military administrative processing, including special case situations requiring detailed research under the AFI regulation manual. Effectively helped members of the military retire or separate from active duty. Experience included outstanding customer service, data entry, appointment setting, mail distribution, debriefing military members in out-processing procedures and protocols, filing and maintenance of military records and processing finalized records to be sent to appropriate Veteran Affair Offices for further medical coverage.

Education and Training

Air Force Administration Academy.

United States Air Force Keesler AFB, Mississippi, October 1997

Records Management Training

United States Air Force Hurlburt Field AFB, Florida, October 1998

Certified Manager / Training Supervisor.

Customer Service Academy, Palomar College / Blue Cross of CA; October 2006

Eighteen Credits toward Associates Degree in Medical Administration.

GPA 3.42

References

Professional: Kayla Smith, Human Resource LOD, 760-***-**** Ext 207

Professional: Dale Lawrence, Lawrence & Associates, 760-***-****

Professional: Jennifer Perrigo, Operations Director, The Upper Deck Company LLC, 800-***-****

Personal: Kathy Gallo, Friend, 717-***-****

Personal: Jessica Gohlich, Ex Co-worker/Friend, 760-***-****

Personal: Nellie Martinez, Friend, 760-***-****

Personal: Adam Medrano, Ex Supervisor/Friend, 760-***-****

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