Customer Service Sales
Resume:
Resume of
BRENNA E. DEVALL
*** ******** *********, ********* ****
Webster, Texas 77598
************@*****.***
OVERVIEW
Highly motivated, results-oriented individual, with over 15 years experience interfacing with customers and clients, seeking a position with personal growth potential. Successful accomplishments have been achieved utilizing strong customer service, client relations, organization, and technical skills.
SUMMARY OF EXPERIENCE
Successfully demonstrated strong customer relation skills and abilities through effective interaction with clients and management, resolution of potential sales problems and issues, as well as helpful guidance to customers and their purchasing needs. Have also demonstrated in-depth computer and network technical skills. Experience working in a nursing home environment by caring for residents as a State Tested Nurse Aide.
EDUCATION
University of Phoenix Masters of Business Administration Currently In Progress
University of Phoenix Bachelors of Business Administration BS/BA, December 2011
National Institute of Technology Network Systems Support Program Diploma, April 2004
Honors: National Vocational-Technical Honor Society, Presidents List, Grade Point Average - 4.0
Stevenson High School, Livonia, MI Graduation Diploma, June 1995
CHRONOLOGY OF EXPERIENCE
[3 Most Recent Positions]
Target Corporation, Webster, TX August 2010 – Present
Position Title: Team Member
Current Responsibilities:
Effectively performing all tasks, assigned as needed, by team leader. Major assignments and tasks include:
● Performing with high integrity all customer service functions, including effectively interfacing with customers, providing helpful assistance to customer and their purchasing needs, and successfully resolving customer issues and problems.
● Organizing product displays to maximize product impact and customer interest.
● Stocking and arranging products on shelves to optimize product sales potential.
● Ensuring product areas are kept clean, neat, organized, and free of unrelated products.
● Performing all miscellaneous tasks as directed by team leader.
● Effectively serving as Operator on the four-line phone system.
National Cash Register Company/First Level Technology, Austin TX February 2005 – October 2009
Position Title: Field Service Technician
Responsibilities/Tasks/Accomplishments:
Responsible for providing effective technical support and customer service to business clients, which included weekly service to Wal-Mart and Sam’s Clubs. Major responsibilities and accomplishments included:
● Provided effective customer service support related to computer and business equipment technical issues.
● Provided detailed evaluations of client’s business system technical problems and issues, formulated effective solutions to satisfaction of clients.
● Successfully repaired computer and system equipment components as needed and where warranted. Equipment included computer hardware and software, retail points-of-service systems, receipt printers, and fax machines.
● Provided effective instruction and guidance to client personnel in the efficient use of system.
● Performed all Administrative Duties, including work order development, documentation, and phone calls.
Resume of
BRENNA E. DEVALL
Synova Inc., Troy, MI December 2004 - January 2005
Position Title: Field Service Technician
Major Tasks/Accomplishments:
Under personal contract from client, successfully guided and facilitated the transition of Visteon employee computer system equipment to new physical location. Major tasks and functions included:
● Successfully created complete inventory of employee computer hardware and peripheral equipment to facilitate transition to new location.
● Efficient disassembling and packing of all employee computer hardware and peripheral equipment at original location, and successfully unpacking and reassembling such at new location.
● Successfully performed system startup functions at new location.
● Provided effective instruction and guidance to employees following system startup.
CERTIFICATION
A+ Core Hardware and Operating System Technology
COMPUTER EXPERIENCE
Computer Hardware: Windows Personal Computers
Operating Systems: Windows7, Vista, XP
Computer Software: Microsoft Office Suite
Home QuickBooks WPM 35-40
Fax Machine
TECHNICAL SKILLS
Personal computer assembly and upgrades
Operating system installation
Network connectivity and cabling
Hardware troubleshooting
Help Desk support
Personal References
Available upon request
Contact this candidate